Guidance material (Draft)
With the coming into force on June 25, 2020 of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) the Canadian Transportation Agency has developed a series of guides providing a detailed explanation of transportation service providers' obligations toward passengers in various situations.
The guides are intended to help persons with disabilities understand their rights and help transportation service providers understand and meet their obligations. The following draft guides are now available online in multiple formats:
- Introduction: A guide
- Communicating with Persons with Disabilities: A Guide
- Advance Notice/Supporting Documentation Requesting Services for Persons with Disabilities: A Guide
- Curbside assistance: A guide
- Severe allergies: A Guide
- Service dogs: A Guide
- On-board entertainment : A Guide
Alternative digital formats are available for each guide to ensure that persons with disabilities can access the information in PDF, ASL, LSQ or audio formats.
For alternate formats such as large print or braille please contact the Center of Expertise in Accessible Transportation
Additional guidance material (Draft) – alternate digital formats coming soon
The following guidance material is under development and available on the Web in draft mode. Alternate digital formats will be available shortly and print or braille versions will be available on demand.
- Personnel Training for the Assistance of Travelers with Disabilities A Guide
- Transportation service providers covered by the ATDPR: A guide
- Requirements applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency: A Guide
- Space for Service Dogs onboard transportation equipment: A Guide
- Additional seating and the One Person, One Fare requirement for domestic travel — A guide
- Travelling with mobility aids and other assistive devices : A guide
Comments on the draft guidance material can be sent to the Center of Expertise in Accessible Transportation .