Next steps of the Canadian Transportation Agency's inquiry into Air Transat's tarmac delays

August 9, 2017 – Gatineau, QC – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) has decided to hold a public hearing into the tarmac delay incidents involving two Air Transat flights on July 31, 2017. The hearing will be held on August 30 and 31, 2017 in Ottawa.

This decision was made after a review of the airline response to the CTA's order to explain those incidents.

During the hearing, Air Transat and other organizations and individuals directly involved in, or affected by, the incidents will be invited to present evidence and legal arguments. Broader questions regarding industry-wide rules around tarmac delays will be dealt with through public consultations on air passenger rights regulations, which are expected to begin following passage of the Transportation Modernization Act currently before Parliament.

To prepare the ground for an efficient hearing, the CTA has appointed an Inquiry Officer, Jean-Michel Gagnon, who will collect written and verbal information from parties directly involved in, or affected by, the incidents, and submit a summary report by August 25, 2017.

Individuals or organizations directly involved in, or affected by, the incidents should contact the Inquiry Officer at or at 819-635-4108.

The inquiry process will be conducted as quickly as possible, but the CTA will take the time required to gather all the facts. This process will ultimately result in a written determination. Should the CTA find that Air Transat did not properly apply the applicable terms and conditions set out in its international tariff, it could require Air Transat to pay compensation for any expenses incurred by passengers and order the carrier to take other corrective measures. If the CTA further finds that those terms and conditions are not reasonable, it could require that they be amended.

About the CTA

The Canadian Transportation Agency is an independent, quasi-judicial tribunal and regulator with the powers of a superior court. The CTA has three core mandates: helping to keep the national transportation system running efficiently and smoothly, protecting the fundamental right of persons with disabilities to accessible transportation services, and providing consumer protection for air passengers. To help advance these mandates, the CTA makes ground rules that establish the rights and responsibilities of transportation service providers and users and level the playing field among competitors, resolves disputes using a range of tools from facilitation and mediation to arbitration and adjudication, and ensures that transportation providers and users are aware of their rights and responsibilities and how the CTA can help them.


Media Relations
Canadian Transportation Agency


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