UPDATE: Information for SkyGreece ticket-holders

 Update

SkyGreece Airlines ceased its operations on August 27, 2015. Information related to the claim process for SkyGreece ticketholders is available on the Ernst & Young Inc. website.

The Canadian Transportation Agency is providing the following advice to passengers who hold tickets for travel on SkyGreece.

  • If you have purchased a ticket but have not yet travelled, or you are still in transit and your air carrier ceases operations, you should contact your travel agent or other transportation providers as soon as possible to make alternate arrangements.

  • If you have purchased travel insurance, you should contact the insurance company to see if you are covered.

  • If you purchased a ticket and were not reimbursed or rebooked on another flight, you may be eligible for a refund from your credit card company or certain provincial government authorities responsible for travel. Passengers whose travel agents are registered in Ontario, Quebec or British Columbia may contact the following provincial authorities for advice on claims for reimbursement:

Ontario
Travel Industry Council of Ontario (TICO)
Tel.: 1 888-451-8426
Email: tico@tico.ca
www.tico.ca

Quebec
Office de la protection du consommateur
Tel.: 1-888-672-2556
www.opc.gouv.qc.ca

British Columbia
Business Practices and Consumer Protection Authority
Tel.: 1-888-564-9963
Email: info@consumerprotectionbc.ca  
http://www.consumerprotectionbc.ca/

  • Residents of other provinces or territories or persons outside Canada should contact their travel agents.

  • The Agency can handle certain air travel complaints about flights originating in Canada or where the ultimate ticketed destination is Canada by domestic and foreign carriers. Visit our Air Complaints page for information on how the Agency handles complaints related to flight disruptions.

 Note

The Canadian Transportation Agency assumes no responsibility for the accuracy, currency or reliability of the content of sites external to its website. The linking to and from external sites does not imply the Agency's official approval of the content of the sites or the organizations hosting them. Any inquiries regarding the linked websites should be directed to the particular organization for which the website is being operated. The linked websites may or may not be available in French or English.

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