WestJet penalized for violations of the APPR and ATPDR

January 17, 2025 – Gatineau, Québec – Canadian Transportation Agency

The Canadian Transportation Agency (CTA) has issued administrative monetary penalties totaling $146,300 against WestJet for violations of the Air Passenger Protection Regulations (APPR).

On March 2, 2024, a WestJet flight destined for Palm Springs was diverted to Los Angeles. WestJet failed to provide the required alternate travel arrangements and communicate the required information to passengers who were affected by the cancellation.

The airline was also penalized in the amount of $50,000 for a violation of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). Specifically, on February 22, 2024, WestJet failed to accept a service dog for transportation and permit the animal to accompany the person on board, on the request of a person with a disability.

These contraventions relate to subsections 13(5), and 18(1) of the APPR, and subsection 51(1) of the ATPDR.

WestJet has 30 days to request reviews before the Transportation Appeal Tribunal of Canada.