Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 81-90 of 15952 decisions.
[1] The applicants were scheduled to return from Tel Aviv, Israel, to Montréal, Quebec, via Frankfurt, Germany, on January 9, 2019. Upon arrival at the gate for their connecting flight, they discovered that they had been proactively rebooked to avoid a misconnection due to a delay to their initial...
14-C-A-2022 | Decision | 2022-02-14
[1] The applicant purchased an Econo Fare ticket to travel from Thunder Bay, Ontario, to Toronto, Ontario, at 1:30 p.m. on April 5, 2020. The applicant checked in for the flight and paid a baggage fee online the night before. Upon arrival at the airport check-in counter, however, the respondent’s...
15-C-A-2022 | Decision | 2022-02-14
[1] Chris Van Slyke purchased a round-trip interline ticket to travel from London, Ontario, to Tel Aviv, Israel, departing on February 21, 2020, and returning on February 26, 2020. His inbound itinerary consisted of flights from Tel Aviv to London, via Frankfurt, Germany, and Toronto, Ontario. The...
13-C-A-2022 | Decision | 2022-02-11
[1] The applicant purchased a round-trip ticket through a travel agent to travel from Toronto, Ontario, to Mumbai, India, via Paris, France, departing on January 16, 2018, and returning on March 22, 2018. Air Canada was the marketing carrier and operator of the Toronto-to-Paris and Paris-...
8-C-A-2022 | Decision | 2022-02-04
[1] Muhammad Islam held a round-trip ticket to travel on March 5, 2019, from Islamabad, Pakistan, to Toronto, Ontario, via Muscat, Oman, and London, United Kingdom, arriving in Toronto on March 6, 2019. Following the carrier’s refusal to transport Mr. Islam on his...
3-C-A-2022 | Decision | 2022-01-07
[1] Ms. Lam purchased a ticket from Air Canada to travel on February 11, 2020, from Havana, Cuba, to Vancouver, British Columbia, via Toronto, Ontario. She was scheduled to depart Havana at 7:00 a.m. and to arrive in Vancouver at 5:02 p.m. However, the flight from Havana to Toronto was...
2-C-A-2022 | Decision | 2022-01-07
[1] Ayman Kassem purchased a round-trip ticket with Middle East Airlines Airliban S.A.L. (MEA) to travel from Montréal, Quebec, to Beirut, Lebanon, via Geneva, Switzerland, on the outbound portion of the ticket, and via London, United Kingdom, on the inbound portion of the ticket. Mr. Kassem...
146-C-A-2021 | Decision | 2021-12-29
SUMMARY
[1] Patrick Shortreed travelled three times with WestJet between Puerto Vallarta, Mexico, and Saskatoon, Saskatchewan, for medical procedures between December 2016 and February 2018. Mr. Shortreed claims that he faced multiple obstacles related to wheelchair assistance and assistance with...
148-AT-A-2021 | Decision | 2021-12-29
[1] Kenneth Fraser purchased a round-trip ticket for travel with WestJet from Vancouver, British Columbia, to San José del Cabo, Mexico. The return portion of the ticket was for travel on January 3, 2020, via Calgary, Alberta.
[2] The flight from San José del Cabo to Calgary was delayed by...
145-C-A-2021 | Decision | 2021-12-24
[1] The applicants purchased economy round-trip tickets to travel from Montréal, Quebec, to Aruba, via Toronto, Ontario, departing on February 5, 2020, and returning on February 13, 2020. Their return flight from Aruba to Toronto was delayed by 1 hour and 37 minutes, due to weather...
144-C-A-2021 | Decision | 2021-12-23