Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 11-20 of 63 decisions.
Summary
[1] Erin Maxwell filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to provide her with the pre-approved space required to accommodate her dog, an ESA, and concerning denied boarding.
[2] In Decision LET-AT-C-A-39...
LET-AT-C-A-36-2023 | Letter Decision | 2023-10-06
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her disability-related needs by not accepting her dog as planned on her scheduled flight on August 21, 2019. Ms. Smiley asserted that her...
LET-AT-A-26-2023 | Letter Decision | 2023-08-09
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her dog as planned on her scheduled flight.
[2] Ms. Smiley seeks training for Air Canada employees and monetary compensation for...
LET-AT-A-6-2023 | Letter Decision | 2023-02-14
Summary
[1] The Canadian Transportation Agency (Agency) has before it six applications in which applicants seek to travel with an animal that is or could be an emotional support animal (ESA). Because a growing number of persons with disabilities seek to travel with ESAs, the Agency has decided to...
LET-AT-55-2022 | Letter Decision | 2022-12-14
Summary
[1] Kandi Smiley filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to accommodate her dog as planned on her scheduled flight.
[2] Ms. Smiley seeks training for Air Canada employees and monetary compensation for...
LET-AT-A-42-2022 | Letter Decision | 2022-10-04
[1] Mr. Abbasi has fibrodysplasia ossificans progressiva, which causes his joints to fuse over time and prevents him from bending his legs. Mr. Abbasi requires a reclining seat with extra leg room as an accommodation for his disability.
[2] On July 2, 2021, Mr. Abbasi’s friend sent an email to Air...
LET-AT-A-41-2022 | Letter Decision | 2022-09-28
Elaine Browne on behalf of the minor applicant against WestJet - Accessible transportation complaint
SUMMARY
[1] The applicant, a minor child represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its one-person, one-fare (OPOF) program should be able to book their...
LET-AT-A-17-2022 | Letter Decision | 2022-04-19
SUMMARY
[1] The applicant, a minor represented by Ms. Browne, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet’s one-person, one-fare (OPOF) program should be able to book their flight...
LET-AT-A-62-2021 | Letter Decision | 2021-12-01
SUMMARY
[1] WestJet filed an application with the Agency, pursuant to section 32 of the CTA, requesting that the Agency review Decision No. 66-AT-A-2010, Decision No. 430‑AT‑A‑2011 and Decision No. 227-AT-A-2012, regarding the accommodation for persons whose allergies to cats...
LET-AT-A-73-2020 | Letter Decision | 2020-11-12
SUMMARY
[1] Christine Comtois filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that Air Canada did not provide her with the wheelchair assistance service she had requested and that the delay of Flight No. AC1602 from Montréal, Quebec, to Fort...
LET-AT-A-70-2020 | Letter Decision | 2020-11-02