Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 1-7 of 7 decisions.
Summary
[1] Manjit Kaur Masoun filed an application with the Canadian Transportation Agency (Agency) against Lufthansa regarding the lack of wheelchair assistance and special assistance when transiting through the airport in Frankfurt.
[2] Ms. Masoun seeks compensation in the amount of CAD 20,000...
116-AT-A-2023 | Decision | 2023-07-26
[1] The applicants purchased round-trip tickets with Expedia to travel from Toronto, Ontario, to Bogota, Colombia, via Mexico City, Mexico, departing on December 21, 2019, and returning on January 18, 2020. The return portion of the flight included two segments, with the first being operated by...
115-C-A-2023 | Decision | 2023-07-21
[1] The applicants purchased five round-trip tickets with the respondent to travel from Lima, Peru, to Montréal, Quebec, via Cancun, Mexico, as follows:
one ticket departing on May 29, 2020, and returning on September 5, 2020;
two tickets departing on May 29, 2020, and returning on...
114-C-A-2023 | Decision | 2023-07-17
[1] Alan Murphy was scheduled to travel from Sudbury, Ontario, to Edmonton, Alberta, via Toronto, Ontario, on December 19, 2019. Mr. Murphy’s initial flight from Sudbury to Toronto was delayed, which caused him to miss his connecting flight to Edmonton. Air Canada rebooked Mr. Murphy on a new...
113-C-A-2023 | Decision | 2023-07-13
[1] The applicant purchased a ticket to travel with the respondent from Guatemala City, Guatemala, to Montréal, Quebec, via Mexico City, Mexico, departing on January 12, 2020, and arriving on January 13, 2020. Upon their arrival at the Montréal airport, the applicant discovered that...
94-C-A-2023 | Decision | 2023-07-12
[1] The applicants purchased tickets to travel with the respondent from Hamilton, Ontario, to Orlando, Florida, departing on March 7, 2020, and returning from Tampa, Florida, to Hamilton, on March 9, 2020.
[2] The applicants state that, as a precautionary measure, they decided...
112-C-A-2023 | Decision | 2023-07-12
Summary
[1] Maryam Rashidian filed an application with the Canadian Transportation Agency (Agency) against Air Canada and Lufthansa regarding the lack of wheelchair assistance when transiting through the airport in Frankfurt.
[2] Ms. Rashidian seeks a refund of the CAD 8,649.03 cost of her and her...
111-AT-C-A-2023 | Decision | 2023-07-05