Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 61-70 of 72 decisions.
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against China Airlines concerning missing car keys from his checked baggage.
[2] The applicant is seeking to recover CAD 364 for the expenses that he incurred for the emergency replacement of his...
18-C-A-2020 | Decision | 2020-02-13
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Flair concerning the carry-on baggage fees that the carrier charged at the gate.
[2] The applicants dispute the CAD 336 that they were charged for their four pieces of carry‑on baggage. The...
15-C-A-2020 | Decision | 2020-02-03
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet regarding the availability of closed captioning content on its WestJet Connect In-flight Entertainment System (WestJet Connect IFE).
[2] The...
16-AT-A-2020 | Decision | 2020-02-03
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that the carrier acted negligently and prevented them from recovering their stolen travel wallet.
[2] The applicants state that they suffered stress and losses as a result....
14-C-A-2020 | Decision | 2020-01-31
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Transat, pursuant to subsection 172(1) of the CTA, concerning the carrier’s failure to meet his alleged disability-related needs by serving him a meal with sugar in it. The applicant...
13-AT-A-2020 | Decision | 2020-01-28
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning its refusal to compensate them for expenses incurred as a result of the delayed delivery of their baggage.
[2] The applicants are seeking compensation in the amount of CAD...
8-C-A-2020 | Decision | 2020-01-20
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Fly Jamaica concerning the destruction of his baggage.
[2] On December 3, 2019, the Agency issued Letter-Decision No. LET-A-97-2019 (letter) pursuant to subsections 42(1), 5(2) and...
9-C-A-2020 | Decision | 2020-01-20
Evelyne Awaad Abdel Fattah against Société Air France and Delta Air Lines, Inc. - consumer complaint
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air France for its refusal to transport her aboard Flight No. DL5302 from Montréal, Quebec, to New York, United States of America, on April 23, 2018. The applicant was refused...
6-C-A-2020 | Decision | 2020-01-16
[1] Six separate applications—19-01317, 19-02027, 19-03859, 19-03646, 19-03886, and 19‑05764—were filed with the Canadian Transportation Agency (Agency) against Jet Airways between March 2019 and September 2019. The applications relate to lost and damaged baggage, cancelled flights,...
5-C-A-2020 | Decision | 2020-01-16
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against Air Canada, pursuant to subsection 172(1) of the CTA, concerning Air Canada’s policy regarding the transportation of pets in the aircraft cabin.
[2] The applicant is seeking a change in Air...
3-AT-A-2020 | Decision | 2020-01-10