Decisions and determinations

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This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.

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Displaying 38381 - 38390 of 40512
Decision Decision number Decision date
[1] Ghalia Zarzour purchased a round-trip ticket to travel from Beirut, Lebanon, to Montréal, Quebec, via Amman, Jordan. The return portion of Ms. Zarzour’s itinerary, scheduled for April 6, 2020, was cancelled by Royal Jordanian. [2] Ms. Zarzour seeks a refund of the unused portion of her ticket...
63-C-A-2022 2022-05-03
The Licensee is licensed to operate a non-scheduled international service in accordance with the Air Transport Agreement between the Government of Canada and the Government of the United States of America signed on March 12, 2007. The Licensee's certificate of insurance on the Canadian...
2022-A-S-77 2022-05-04
[1] Jason Thomas purchased tickets from WestJet to travel from Edmonton, Alberta, to Puerto Vallarta, Mexico, via Calgary, Alberta, departing on December 10, 2020, and returning on December 16, 2020. According to Mr. Thomas, the flight from Puerto Vallarta to Calgary was delayed, causing WestJet to...
64-C-A-2022 2022-05-04
[1] Peter Ellement purchased a “Basic Economy” fare ticket from WestJet to travel from Calgary, Alberta to Toronto, Ontario, departing on October 4, 2020. WestJet refused to transport Mr. Ellement when he presented an expired driver’s licence as identification. [2] Mr. Ellement seeks a refund of...
65-C-A-2022 2022-05-04
[1] The applicant purchased from a travel agency a one-way ticket with the respondent to travel from Toronto, Ontario, to Delhi, India, via Lisbon, Portugal, and Madrid, Spain. The applicant was refused transportation by the respondent in Toronto and had to purchase a new ticket with Etihad Airways...
67-C-A-2022 2022-05-05
[1] The applicant purchased a round-trip ticket to travel from Montréal, Quebec, to Tunis, Tunisia, departing on July 17, 2019, and returning on August 21, 2019. Upon arriving in Tunis on July 18, 2019, the applicant noticed that their piece of baggage was missing. The piece of baggage was never...
66-C-A-2022 2022-05-05
In its Determination No. A-2021-74, the Canadian Transportation Agency (Agency) suspended the domestic licence of the Licensee. The Licensee has requested that the licence remain suspended and not be cancelled. The Agency is satisfied that the reasons provided in support of the Licensee's request...
A-2022-53 2022-05-06
The Licensee is licensed to operate a non-scheduled international service in accordance with the Air Transport Agreement between the Government of Canada and the Government of the United States of America signed on March 12, 2007. The Licensee's certificate of insurance on the Canadian...
2022-A-S-79 2022-05-06
The Licensee is licensed to operate a non-scheduled international service in accordance with the Air Transport Agreement between the Government of Canada and the Government of the United States of America signed on March 12, 2007. The Licensee's certificate of insurance on the Canadian...
2022-A-S-80 2022-05-06
The Licensee is licensed to operate a scheduled international service in accordance with the Agreement on Air Transport between Canada and the European Community and its Member States, signed on December 18, 2009 (Agreement). The Licensee's certificate of insurance on the Canadian Transportation...
2022-A-S-81 2022-05-09