Decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Displaying 39561 - 39570 of 40271
| Decision | Decision number | Decision date |
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SUMMARY
[1] Christine Comtois filed an application with the Canadian Transportation Agency (Agency) against Air Canada alleging that Air Canada did not provide her with the wheelchair assistance service she had requested and that the delay of Flight No. AC1602 from Montréal, Quebec, to Fort...
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LET-AT-A-70-2020 | 2020-11-02 |
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SUMMARY
[1] WestJet filed an application with the Agency, pursuant to section 32 of the CTA, requesting that the Agency review Decision No. 66-AT-A-2010, Decision No. 430‑AT‑A‑2011 and Decision No. 227-AT-A-2012, regarding the accommodation for persons whose allergies to cats...
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LET-AT-A-73-2020 | 2020-11-12 |
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Summary
[1] Christopher Basaraba filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s denial of a mask exemption request during the COVID-19 pandemic.
[2] Mr. Basaraba seeks compensation for pain and suffering in the amount of CAD 20,000, a...
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LET-AT-A-8-2024 | 2024-02-21 |
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[1] In Decision No. LET-AT-A-10-2013 (Opening Pleadings Decision,) the Agency found, on a preliminary basis, that the following accommodation measures relating to cat allergies provided by Air Canada pursuant to Decision No. 227-AT-A-2012, also constitute the appropriate accommodation needed to...
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LET-AT-A-82-2013 | 2013-06-05 |
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Summary
[1] Haroun Testouri filed an application with the Canadian Transportation Agency (Agency) against LOT, alleging that:
as a person who is Deaf, he faced a barrier when he was unable to modify his reservation on LOT’s website or by other electronic means, and
he was denied boarding on a...
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LET-AT-C-A-11-2024 | 2024-03-05 |
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Summary
[1] Ruth McGroarty filed an application with the Canadian Transportation Agency (Agency) alleging that Air Canada should not have required her to provide negative COVID-19 test results to travel from Denver, Colorado, to Toronto, Ontario, on January 13, 2022, and that Air Canada did...
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LET-AT-C-A-15-2024 | 2024-03-22 |
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BACKGROUND
In Decision No. 12-AT-C-A-2019, the Canadian Transportation Agency (Agency) found that Air Canada did not make reasonable efforts to notify the applicant of the reason for a tarmac delay, as required by Rule 80(C)(3) of its International Passenger Rules and Fares Tariff, NTA(A...
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LET-AT-C-A-21-2020 | 2020-03-23 |
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SUMMARY
[1] Tanveer Akhtar filed an application with the Canadian Transportation Agency (Agency) against Saudi Arabian Airlines pursuant to:
subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide wheelchair...
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LET-AT-C-A-32-2019 | 2019-04-01 |
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Summary
[1] Erin Maxwell filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning Air Canada’s alleged failure to provide her with the pre-approved space required to accommodate her dog, an ESA, and concerning denied boarding.
[2] In Decision LET-AT-C-A-39...
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LET-AT-C-A-36-2023 | 2023-10-06 |
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Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
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LET-AT-C-A-38-2023 | 2023-10-23 |