Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 93 decisions.
Summary
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding their refusal to accommodate her by transporting her ESA in the cabin for travel to London, United Kingdom (UK).
[2] The applicant submits that she needs to travel...
LET-AT-C-A-38-2023 | Letter Decision | 2023-10-23
Summary
[1] The Canadian Transportation Agency (Agency) has before it six applications where applicants seek to travel with an animal that is or could be an emotional support animal (ESA). Because a growing number of persons with disabilities seek to travel with ESAs, the Agency joined these...
105-AT-C-A-2023 | Decision | 2023-06-23
... the applicants cancelled their tickets due to the travel ban implemented by the canadian government. the amounts paid in westjet ...
87-C-A-2023 | Decision | 2023-05-29
... adds that the de-icing service provider issued a take-off ban . weather conditions therefore contributed to the lengthened delay caused ...
37-C-A-2023 | Decision | 2023-03-31
... the applicants until march 27, 2022, due to the travel ban , and that they had already travelled to their destination by that time, ...
132-C-A-2022 | Decision | 2022-11-01
... to transport the passenger for a range of a one-time ban up to a lifetime ban when, in the exercise of the carrier's reasonable discretion, it is ...
126-C-A-2022 | Decision | 2022-10-19
[1] The applicant purchased from a travel agency a one-way ticket with the respondent to travel from Toronto, Ontario, to Delhi, India, via Lisbon, Portugal, and Madrid, Spain. The applicant was refused transportation by the respondent in Toronto and had to purchase a new ticket with Etihad Airways...
67-C-A-2022 | Decision | 2022-05-05
SUMMARY
[1] Gail Forsythe filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding two separate events. Firstly, KLM’s refusal to transport a Chow Chow breed dog from Milan, Italy, to Calgary, Alberta, via Amsterdam, Netherlands, on April 20, 2020...
23-C-A-2022 | Decision | 2022-02-16
... of alberta announced that an interprovincial travel ban would be in effect during the time that the applicant was scheduled to ...
117-C-A-2021 | Decision | 2021-11-03
... in a refusal to transport, up to a possible lifetime ban : i. the person continues to interfere with the performance of a air crew ... is refused carriage for a period of time, up to a lifetime ban , or to whom a probation notice is served may provide to the carrier, in ... as to whether it remains necessary to continue the ban or maintain the probation period.
application by adalia ...
81-C-A-2021 | Decision | 2021-08-18