Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Sector
Ruling type
Date
Showing 11-20 of 68 decisions.
SUMMARY
[1] The applicants, who frequently travel with VIA, both need to use scooters as a result of disabilities. The applicants submit that for years, they have been experiencing difficulties in travelling together with their scooters on VIA’s passenger trains, and that VIA’s policy, which...
58-AT-R-2018 | Decision | 2018-10-09
SUMMARY
[1] Ihor Duda filed an application with the Canadian Transportation Agency (Agency) against Air Creebec concerning an excess baggage charge that was imposed on him by the carrier. Mr. Duda is seeking a refund in the amount of $111.29 for this charge.
[2] The Agency will consider...
57-C-A-2018 | Decision | 2018-09-20
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) regarding the two-day delay that they encountered on the return portion of their international travel from Tel Aviv, Israel, to Toronto, Ontario, via Amsterdam, Netherlands.
[2] Although the...
56-C-A-2018 | Decision | 2018-09-19
SUMMARY
[1] On April 3, 2018, the Canadian Transportation Agency (Agency) issued Decision No. LET‑AT‑A‑21-2018 (Decision), where it found, on a preliminary basis, that Mr. Tonge is a person with a disability and that he encountered an obstacle while travelling with Air Canada. Air Canada was...
54-AT-A-2018 | Decision | 2018-09-11
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Qatar Airways and Air Canada concerning a flight delay, delayed baggage and lack of wheelchair assistance in respect of their January 31, 2017 return flight with Qatar Airways from Goa,...
55-AT-A-2018 | Decision | 2018-09-11
SUMMARY
[1] Angela Maria Rotilio filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding her trip departing from Toronto, Ontario, to Catania, Italy, via Munich, Germany, on May 16, 2017, and returning from Lugano, Switzerland, to Toronto, via Zurich,...
53-C-A-2018 | Decision | 2018-08-21
SUMMARY
[1] Tripat Kapur filed an application with the Canadian Transportation Agency (Agency) against Jet Airways regarding damage incurred to his baggage, and to certain items that it contained (items), when travelling from Delhi, India, to Calgary, via Toronto on January 24, 2017. In...
51-C-A-2018 | Decision | 2018-08-07
SUMMARY
[1] Khalilah Bruzual has fibromyalgia and bursitis. WestJet denied two requests for an attendant, two requests for wheelchair assistance, and one request for “medical seating” for a trip that Ms. Bruzual was planning to an unspecified destination. She submits that her treatment by WestJet...
52-AT-A-2018 | Decision | 2018-08-07
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Jet Airways concerning its refusal to transport Mr. Khan from Dhaka, Bangladesh to Toronto, Ontario.
[2] The applicants seek compensation in the amount of CAN$4,111, which they state is the...
43-C-A-2018 | Decision | 2018-07-31
SUMMARY
[1] On April 16, 2018, Mr. Uz Zaman filed an application on behalf of himself, his wife and their minor children (applicants) with the Canadian Transportation Agency (Agency), requesting that the Agency review Decision No. 23-C-A-2018 (Decision) issued on March 15, 2018.
[2] The applicants...
50-C-A-2018 | Decision | 2018-07-31