Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Showing 1-5 of 5 decisions.
[1] On July 20, 2022, Air Canada filed an application with the Canadian Transportation Agency (Agency) requesting an exemption from subsection 19(4) of the APPR, which requires that carriers respond to requests by passengers for compensation arising from flight delays and cancellations within 30...
A-2022-112 | Determination | 2022-08-29
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against WestJet pursuant to:
subsection 172(1) of the CTA, with respect to WestJet’s alleged failure to provide appropriate seating and wheelchair assistance; and
subsection 110(4) of the Air...
11-AT-C-A-2021 | Decision | 2021-02-15
[1] On March 11, 2020, the World Health Organization assessed the outbreak of COVID-19 as a pandemic.
[2] Since the outbreak of the virus, a number of countries, including Canada, have imposed travel bans, restrictions, or advisories.
[3] Public health experts have also recommended behaviours, such...
A-2020-42 | Determination | 2020-03-13
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against KLM and the GTAA regarding the level of assistance she received at the Toronto Pearson International Airport (Toronto airport), and against KLM regarding her lost baggage.
[2] The applicant is...
90-AT-C-A-2019 | Decision | 2019-12-20
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the CTA against WestJet concerning its decision to deny his request for a five‑year medical approval to travel.
[2] In Decision No. LET-AT-A-42-2019 (Decision), the...
84-AT-A-2019 | Decision | 2019-11-19