Browse decisions and determinations

This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.

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Showing 21-30 of 47 decisions.
Christophe Scordo against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Christophe Scordo filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding the loss of his checked baggage following a flight from Brussels, Belgium, to Toronto, Ontario, via Milan, Italy, on July 5, 2017. [2] Mr. Scordo is requesting...
36-C-A-2018 | Decision | 2018-05-11
Ira Goldman, Janice Goldman, Marissa Goldman, Cassidy Goldman, and Nina Kurz against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) regarding issues that they encountered with Air Canada on the return portion of their international itinerary. [2] The applicants are seeking relief in the amount of $1,350 per passenger, which they...
35-C-A-2018 | Decision | 2018-05-10
Tessie Bencker against Icelandair ehf - consumer complaint
SUMMARY [1] Tessie Bencker filed an application with the Canadian Transportation Agency (Agency) against Icelandair, alleging that the carrier and the Keflavik International Airport Authority violated her passenger rights and subjected her to harassment and discrimination because she is female and...
34-C-A-2018 | Decision | 2018-04-27
Syed Sohail Abbas against Pakistan International Airlines - consumer complaint
SUMMARY [1] Syed Sohail Abbasfiled an application with the Canadian Transportation Agency (Agency) against PIA regarding the loss of one of his checked baggage while travelling from Islamabad, Pakistan to Toronto, Ontario, Canada on January 19, 2017. [2] Mr. Abbas is seeking compensation in the...
33-C-A-2018 | Decision | 2018-04-12
Mohammad Naeem against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Mohammad Naeem filed an application with the Canadian Transportation Agency (Agency) against Air Canada, stating that he cancelled flights to the United States of America because of an “entry ban” on Muslims. He is seeking a full refund for the cost of those flights. [2] On February 9,...
32-C-A-2018 | Decision | 2018-04-11
Revaben Patel against Air India Limited and Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Revaben Patel filed an application with the Canadian Transportation Agency (Agency) against Air India regarding its refusal to transport Ms. Patel from Toronto, Ontario, Canada to Ahmedabad, India via London, United Kingdom on September 21, 2016. [2] Ms. Patel is seeking...
31-C-A-2018 | Decision | 2018-04-06
Sarwan Singh Dhaliwal against China Eastern Airlines Corporation Limited - consumer complaint
SUMMARY [1] Sarwan Singh Dhaliwal filed an application with the Canadian Transportation Agency (Agency) against China Eastern Airlines with respect to a schedule change to his round-trip flight from Vancouver, British Columbia, Canada to New Delhi, India, with China Eastern Airlines. Originally,...
29-C-A-2018 | Decision | 2018-04-06
Elias Saghbini against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - Accessible transportation and consumer complaints
SUMMARY [1] Elias Saghbini filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning a flight delay and alleged undue obstacles to his mobility that he encountered while travelling from Ottawa, Ontario, Canada to Lyon, France on December 12 and 13...
30-AT-C-A-2018 | Decision | 2018-04-06
Sean Gosnell against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Sean Gosnell filed an application with the Canadian Transportation Agency (Agency) concerning the cancellation of Air Canada’s Flight No. AC8939 from Moncton, New Brunswick, Canada to Toronto, Ontario, Canada, on September 4, 2017. [2] Mr. Gosnell (the applicant)is seeking a...
27-C-A-2018 | Decision | 2018-03-28
Parish & Heimbecker Ltd. against Goderich-Exeter Railway Company Limited - level of service obligations
SUMMARY [1] P&H filed an application with the Canadian Transportation Agency (Agency), arguing that a surcharge implemented by GEXR in its updated Tariff 7006-14 (Tariff) is unreasonable, and contrary to theCTA. The Tariff, which became effective on June 1, 2016, imposes a $10,000 per car...
26-R-2018 | Decision | 2018-03-27