Browse decisions and determinations

This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.

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Showing 31-40 of 47 decisions.
Gurdeep Sembhi; Vibhor Bhalla; and Aerin Sembhi, on behalf of herself and her minor child, Gursanjog Sembhi against China Southern Airlines Company Limited carrying on business as China Southern Airlines and as China Southern - consumer complaint
SUMMARY [1] The applicants filed an application with the Canadian Transportation Agency (Agency) against China Southern Airlines with respect to its refusal to transport one of the applicants from Delhi, India to Vancouver, British Columbia, Canada on February 18, 2017. [2] The applicants are...
25-C-A-2018 | Decision | 2018-03-23
Hamayoon Sanayei against Wow air ehf. carrying on business as Wow and Wow air - consumer complaint
SUMMARY [1] Hamayoon Sanayei filed an application with the Canadian Transportation Agency (Agency) against Wow air regarding the delayed departure of Flight No. WW721 from Berlin, Germany, to Keflavik, Iceland on October 12, 2017. Following the delayed departure of Flight No. WW721, Mr. ...
24-C-A-2018 | Decision | 2018-03-21
Muhammad Uz Zaman, on behalf of himself, his wife Samrah Atif, and their minor children H. Zaman, A. Zaman and A. Zaman against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Mr. Uz Zaman Atif filed an application with the Canadian Transportation Agency (Agency) on behalf of his wife and their minor children (applicants) against Air Canada concerning its refusal to transport his wife and their minor children (the Atif family) from Toronto, Ontario, Canada to...
23-C-A-2018 | Decision | 2018-03-15
Yoganathanng Kathiravelu against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - Accessible transportation complaint
SUMMARY [1] Yoganathanng Kathiravelu submits that Air Canada never provided him with the doctor prescribed medical oxygen that he purchased for use during the entire flight from Dubai, United Arab Emirates to Toronto, Ontario, Canada. Air Canada submits that Mr. Kathiravelu was provided with the...
19-AT-A-2018 | Decision | 2018-03-08
Nancy Shelton and Marjorie Berghoff against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - Accessible transportation and consumer complaint
SUMMARY [1] Gayle Shriner, on behalf of Nancy Shelton and Marjorie Berghoff (applicants), filed an application with the Canadian Transportation Agency (Agency) pursuant to subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), and subsection110(4) of the Air...
20-AT-C-A-2018 | Decision | 2018-03-08
Fady El Mohandes against Air Canada and Swissair  - consumer complaint
SUMMARY [1] Fady El Mohandes filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding his delayed baggage while travelling from Toronto, Ontario, Canada to Zurich, Switzerland, via Dublin, Ireland on November 17, 2016. [2] Mr. El Mohandes is seeking...
18-C-A-2018 | Decision | 2018-03-06
James Korchinski against WestJet - Accessible transportation and consumer complaint
SUMMARY [1] Mr. Korchinski submits that he encountered difficulties with WestJet’s provision of wheelchair assistance following a flight on January 18, 2017. Mr. Korchinski requests that he be permitted to use a wheelchair to accommodate his disability, that WestJet be required to lift the one-year...
17-AT-C-A-2018 | Decision | 2018-03-02
Victor Kahn against Corsair carrying on business as Corsair International - consumer complaint
SUMMARY [1] Victor Kahn filed an application with the Canadian Transportation Agency (Agency) against Corsair concerning its failure to compensate him for alleged damages to one of his checked baggage during a flight from Montréal, Quebec, Canada to Paris, France on June 21, 2017. [2] Mr. Kahn is...
15-C-A-2018 | Decision | 2018-02-28
Jeffrey Cuthbert against Air Canada also carrying on business as Air Canada rouge and as Air Canada Cargo - consumer complaint
SUMMARY [1] Jeffrey Cuthbert filed an application with the Canadian Transportation Agency (Agency) alleging that Rule 90(E)(2) of Air Canada’s International Passenger Rules and Fares Tariff, NTA(A) No. 458 (Tariff) is unreasonable as it does not respect the Agency’s order in Decision No. ...
12-C-A-2018 | Decision | 2018-02-08
Karima Aous Baiou against Air Canada also carrying on business as Air Canada rouge and Air Canada Cargo - consumer complaint
SUMMARY [1] Karima Aous Baiou filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding its refusal to transport her from Montréal, Quebec, Canada to Frankfurt, Germany, on August 3, 2016. [2] Mrs. Aous Baiou is requesting a reimbursement of $2,075.48: $1,...
10-C-A-2018 | Decision | 2018-02-07