Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Showing 31-40 of 15746 decisions.
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding a flight delay.
[2] The applicants seek the following compensation in relation to the delay:
EUR 1,200 for delay pursuant to Regulation (EC) No 261/2004 of the European...
30-C-A-2021 | Decision | 2021-04-22
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the carry-on baggage fees that the carrier charged at the boarding gate.
[2] On March 15, 2019, the applicants travelled with the respondent from Vancouver, British...
28-C-A-2021 | Decision | 2021-04-19
SUMMARY
[1] Lisa White filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding changes to a reservation, refunds and cancellation of a reservation.
[2] The Agency will address the following issue:
Did WestJet properly apply the terms and conditions set out...
20-C-A-2021 | Decision | 2021-03-23
SUMMARY
[1] On September 11, 2020, WestJet filed with the Canadian Transportation Agency (Agency) an appeal of the increase, effective September 1, 2020, in NAV CANADA’s customer service charge rates (revised charges). The appeal is pursuant to subsection 42(1) of the...
4-A-2021 | Decision | 2021-01-12
SUMMARY
[1] Air Canada submitted an application to the Agency pursuant to section 32 of the CTA requesting that the Agency review the Decision regarding the carrier’s refusal to transport John Liland’s portable oxygen concentrator (POC). Air Canada requests that the Decision be reviewed on the...
3-AT-A-2021 | Decision | 2021-01-06
SUMMARY
[1] Oluwatosin Sanni filed an application with the Canadian Transportation Agency (Agency) against Air Canada regarding its refusal to transport him from London, United Kingdom (UK), returning to Canada.
[2] Mr. Sanni seeks an explanation and apology from Air Canada and compensation in...
1-C-A-2021 | Decision | 2021-01-05
An erratum was issued on December 6, 2021
SUMMARY
[1] Muhammad Islam filed an application with the Canadian Transportation Agency (Agency) against Oman Air regarding its refusal to transport him on his flight from Muscat, Oman, to London, United Kingdom, on March 6, 2019. Mr. Islam...
109-C-A-2020 | Decision | 2020-12-09
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent regarding the delay of checked baggage following a flight from Québec, Quebec, to Paris, France, via Toronto, Ontario, on June 18, 2018.
[2] They seek the maximum...
98-C-A-2020 | Decision | 2020-10-20
SUMMARY
[1] Under the Act, the Minister of Public Safety and Emergency Preparedness (Minister) may issue a coasting trade licence authorizing a foreign ship or a non-duty paid ship to conduct a commercial activity in Canadian waters for a maximum period of 12 months. Before the licence can be...
72-W-2020 | Decision | 2020-07-24
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against the respondent, regarding the schedule changes made by the respondent to their flights departing from Calgary, Alberta, to Kahului/Maui, Hawaii, USA, via Vancouver, British Columbia, and...
61-C-A-2020 | Decision | 2020-07-16