Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
- 2023 47 Apply 2023 filter
- 2022 50 Apply 2022 filter
- 2021 93 Apply 2021 filter
- 2020 96 Apply 2020 filter
- 2019 77 Apply 2019 filter
- 2018 60 Apply 2018 filter
- 2017 104 Apply 2017 filter
- 2016 283 Apply 2016 filter
- 2015 309 Apply 2015 filter
- 2014 331 Apply 2014 filter
- 2013 339 Apply 2013 filter
- 2012 394 Apply 2012 filter
- 2011 339 Apply 2011 filter
- 2010 415 Apply 2010 filter
- 2009 411 Apply 2009 filter
- 2008 450 Apply 2008 filter
- 2007 472 Apply 2007 filter
- 2006 581 Apply 2006 filter
- 2005 560 Apply 2005 filter
- 2004 550 Apply 2004 filter
- 2003 561 Apply 2003 filter
- 2002 601 Apply 2002 filter
- 2001 525 Apply 2001 filter
- 2000 560 Apply 2000 filter
- 1999 518 Apply 1999 filter
- 1998 535 Apply 1998 filter
- 1997 575 Apply 1997 filter
- 1996 554 Apply 1996 filter
- 1995 841 Apply 1995 filter
- 1994 816 Apply 1994 filter
- 1993 840 Apply 1993 filter
- 1992 766 Apply 1992 filter
- 1991 602 Apply 1991 filter
- 1990 610 Apply 1990 filter
- 1989 616 Apply 1989 filter
- 1988 482 Apply 1988 filter
Showing 31-40 of 15963 decisions.
[1] The applicants purchased tickets through Expedia for travel from Cancun, Mexico, to Toronto, Ontario, departing on May 9, 2020, with the respondent.
[2] The applicants state, “Due to the COVID-19 pandemic, [they] could not leave the country and [their] flight was cancelled.” The respondent...
21-C-A-2023 | Decision | 2023-03-06
[1] The applicants purchased round-trip tickets to travel from Regina, Saskatchewan, to Cancun, Mexico, on March 7, 2020, and returning on March 14, 2020. When they arrived at the airport in Cancun to check in for their return flight, they were informed that the flight was delayed. They were...
20-C-A-2023 | Decision | 2023-02-24
[1] On January 4, 2020, the applicants travelled from Mexico City, Mexico, to Vancouver, Canada, with the respondent. Upon the applicants’ arrival in Vancouver, the checked baggage of Silva Judge was not delivered to them. They reported the baggage missing and provided their contact...
19-C-A-2023 | Decision | 2023-02-14
[1] The applicants were originally scheduled to travel from Ottawa, Ontario, to Melbourne, Australia, on June 27, 2020. However, due to impacts of the COVID‑19 pandemic, their itinerary was changed multiple times. They ultimately travelled to Brisbane, Australia, on August 11, 2020. After a period...
18-C-A-2023 | Decision | 2023-02-03
[1] The applicants purchased non-refundable round-trip tickets from the respondent for travel from Toronto, Ontario, to Cancun, Mexico, departing on April 2, 2020, and returning on April 5, 2020.
[2] The applicants submit that they could not travel due to the COVID-19 pandemic, and as a result,...
17-C-A-2023 | Decision | 2023-02-03
[1] On May 11, 2018, Kinga Rusin travelled from Mexico City, Mexico, to Vancouver, British Columbia, with Interjet. Upon arrival in Vancouver, her checked baggage was not delivered to her, and she filed a property irregularity report at the airport.
[2] Ms. Rusin states that she...
16-C-A-2023 | Decision | 2023-01-31
[1] The applicant had a ticket to travel with the respondent from Paris, France, to Medicine Hat, Alberta, via Calgary, Alberta, on August 19, 2020; however, the respondent cancelled both flights. The applicant’s flight from Paris to Calgary was rebooked on August 21, 2020, but the respondent...
15-C-A-2023 | Decision | 2023-01-31
[1] Mr. Bartlett was scheduled to travel from Winnipeg, Manitoba, to Toronto, Ontario, on December 15, 2019. He was informed on the day of travel that his outbound flight was cancelled. WestJet rebooked Mr. Bartlett on an alternate flight that day, and he arrived in Toronto 10 hours...
13-C-A-2023 | Decision | 2023-01-27
[1] The applicants purchased round-trip tickets to travel from Moncton, New Brunswick, to Las Vegas, Nevada, via Toronto, Ontario, departing on November 9, 2019, and returning on November 14, 2019. The applicants’ return flight from Las Vegas to Toronto was delayed, which caused them to miss their...
12-C-A-2023 | Decision | 2023-01-27
[1] On October 29, 2020, the applicants purchased tickets to travel with Swoop from Edmonton, Alberta, to Abbotsford, British Columbia, on November 10, 2020, and return on November 13, 2020, to visit family. The applicants did not travel and seek a refund in their original form of payment or two...
11-C-A-2023 | Decision | 2023-01-26