Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Showing 11-20 of 61 decisions.
BACKGROUND
In Decision No. 12-AT-C-A-2019, the Canadian Transportation Agency (Agency) found that Air Canada did not make reasonable efforts to notify the applicant of the reason for a tarmac delay, as required by Rule 80(C)(3) of its International Passenger Rules and Fares Tariff, NTA(A...
LET-AT-C-A-21-2020 | Letter Decision | 2020-03-23
This Decision is further to the Canadian Transportation Agency’s (Agency) e-mailed message of February 13, 2020, to Air Canada and WestJet, in which it communicated its decision to join 11 applications submitted by air passengers involving 9 flights, open an inquiry into those applications, and...
LET-C-A-12-2020 | Letter Decision | 2020-02-24
BACKGROUND
[1] The CTA requires air carriers holding domestic licences issued by the Agency to be Canadian, as defined in subsection 55(1) of the CTA. This is a requirement that must be complied with at all times.
[2] On May 31, 2019, Onex filed an application with the Agency requesting an advance...
LET-A-99-2019 | Letter Decision | 2019-12-10
SUMMARY
[1] The applicant, accompanied by an Emotional Support Animal (ESA), was told to disembark the aircraft when Porter identified the ESA’s behaviour as posing a safety risk. The applicant filed an application with the Canadian Transportation Agency (Agency) against Porter pursuant to:...
LET-AT-C-A-67-2019 | Letter Decision | 2019-10-01
BACKGROUND
The Canadian Transportation Agency (Agency) has received a complaint from two passengers who allege that they were denied boarding by WestJet on July 22, 2019, and that they were not provided the treatment and compensation that they are entitled to in accordance with the Air...
LET-A-56-2019 | Letter Decision | 2019-08-16
SUMMARY
[1] The applicants filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning its refusal to transport them and their pet dog from Toronto, Ontario, to Bogotá, Colombia, on September 24, 2017.
[2] The applicants seek reimbursement in the amount...
LET-C-A-48-2019 | Letter Decision | 2019-07-04
SUMMARY
[1] Tanveer Akhtar filed an application with the Canadian Transportation Agency (Agency) against Saudi Arabian Airlines pursuant to:
subsection 172(1) of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), concerning the carrier’s alleged failure to provide wheelchair...
LET-AT-C-A-32-2019 | Letter Decision | 2019-04-01
On January 25, 2019, Sunwing made a request to the Canadian Transportation Agency (Agency) for an extension of time to respond to the direction to show cause set out in Decision No. LET‑A‑18-2019. Sunwing also requested an opportunity to comment on the passengers’ replies as it had not yet...
LET-A-22-2019 | Letter Decision | 2019-02-04
BACKGROUND
[1] On April 25, 2018, in Decision No. LET-A-30-2018 , the Canadian Transportation Agency (Agency) initiated an inquiry in respect of numerous disruptions to flights operated by Sunwing at the Toronto Airport between April 14 and 18, 2018. The inquiry was initiated in light of multiple...
LET-A-18-2019 | Letter Decision | 2019-01-22
On April 25, 2018, in Decision No. LET-A-30-2018, the Canadian Transportation Agency (Agency) initiated an inquiry in respect of numerous flight disruptions experienced by passengers of Sunwing at the Toronto Pearson International Airport between April 14 and 18, 2018. On May 2, 2018, in Decision...
LET-A-93-2018 | Letter Decision | 2018-12-24