Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 11-20 of 19278 decisions.
[1] Nicolas Drolet filed an application with the Canadian Transportation Agency (Agency) against Interjet regarding a piece of baggage that was damaged during his return flight from Cancun, Mexico, to Montréal, Quebec, on December 2, 2018.
[2] Mr. Drolet seeks compensation in the amount of CAD...
148-C-A-2022 | Decision | 2022-12-21
Application by Tyler Usselman against Air Canada regarding flight cancellations - consumer complaint
[1] Tyler Usselman was originally scheduled to travel from Toronto, Ontario, to Kelowna, British Columbia, on August 20, 2021, with a scheduled arrival time of 11:17 pm. However, on the day of his departure, he was notified by Air Canada that his flight was cancelled because of crew constraints...
153-C-A-2022 | Decision | 2022-12-19
[1] The applicants purchased a ticket for travel with the respondent from Edmonton, Alberta, to Prince George, British Columbia, on October 15, 2020. Their flight was scheduled to depart at 9:05 pm and the aircraft was scheduled to continue to Vancouver, British Columbia, after departing from...
145-C-A-2022 | Decision | 2022-12-02
[1] The applicants purchased round-trip tickets to travel from Vancouver, British Columbia, to Bangkok, Thailand, via Kunming, China, for the outbound portion of their itinerary, and via Nanjing, China, for the return portion. When they arrived at the airport for their return flight from Bangkok to...
146-C-A-2022 | Decision | 2022-12-02
[1] Joshua Mah purchased a one-way ticket from WestJet for travel on July 25, 2020, from Vancouver, British Columbia, to Calgary, Alberta. On July 22, 2020, Mr. Mah was notified that his flight had been cancelled, and he was offered an alternative itinerary for travel from Vancouver to Edmonton,...
142-C-A-2022 | Decision | 2022-11-24
[1] The applicants purchased one-way tickets to travel from Kelowna, British Columbia, to Nassau, Bahamas, via Calgary, Alberta, on March 7, 2020. Their flight from Kelowna to Calgary was delayed due to a technical malfunction. The applicants were rebooked and travelled on the next available flight...
141-C-A-2022 | Decision | 2022-11-17
[1] The applicants purchased one-way tickets to travel with the respondent from Honolulu, Hawaii, to Calgary, Alberta, via Vancouver, British Columbia, on February 29, 2020. The applicants’ flight from Honolulu to Vancouver, Flight WS1865, was scheduled to depart at 11:50 pm,...
137-C-A-2022 | Decision | 2022-11-10
[1] The applicants purchased round-trip tickets to travel from Hamilton, Ontario, to Abbotsford, British Columbia, on March 20, 2020, with a return date of March 29, 2020. However, they decided not to travel because of concerns related to the COVID-19 pandemic and to the travel advisory issued by...
136-C-A-2022 | Decision | 2022-11-10
[1] Miled El Hajj purchased a round-trip ticket from Royal Air Maroc for travel from Montréal, Quebec, to Beirut, Lebanon, via Casablanca, Morocco. On the outbound portion of his itinerary, Mr. El Hajj was scheduled to depart from Montréal at 8:15 pm on December 19, 2019, and arrive...
134-C-A-2022 | Decision | 2022-11-08
[1] The applicants were scheduled to travel from Detroit, Michigan, United States of America, to Vancouver, British Columbia via Toronto, Ontario, on January 5, 2020. However, they missed their flight from Detroit to Toronto as they did not know the flight’s departure gate. The applicants allege...
129-C-A-2022 | Decision | 2022-10-28