Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 11-20 of 19327 decisions.
[1] Christopher Browne was scheduled to travel from Philadelphia, Pennsylvania, to Calgary, Alberta, via Montréal, Quebec, on February 28, 2020. Mr. Browne’s flight from Philadelphia to Montréal, Flight AC8033, was delayed upon departure, causing Mr. Browne to miss his...
25-C-A-2023 | Decision | 2023-03-09
[1] The applicants purchased tickets through Expedia for travel from Cancun, Mexico, to Toronto, Ontario, departing on May 9, 2020, with the respondent.
[2] The applicants state, “Due to the COVID-19 pandemic, [they] could not leave the country and [their] flight was cancelled.” The respondent...
21-C-A-2023 | Decision | 2023-03-06
[1] The applicants purchased round-trip tickets to travel from Regina, Saskatchewan, to Cancun, Mexico, on March 7, 2020, and returning on March 14, 2020. When they arrived at the airport in Cancun to check in for their return flight, they were informed that the flight was delayed. They were...
20-C-A-2023 | Decision | 2023-02-24
[1] On January 4, 2020, the applicants travelled from Mexico City, Mexico, to Vancouver, Canada, with the respondent. Upon the applicants’ arrival in Vancouver, the checked baggage of Silva Judge was not delivered to them. They reported the baggage missing and provided their contact...
19-C-A-2023 | Decision | 2023-02-14
[1] The applicants were originally scheduled to travel from Ottawa, Ontario, to Melbourne, Australia, on June 27, 2020. However, due to impacts of the COVID‑19 pandemic, their itinerary was changed multiple times. They ultimately travelled to Brisbane, Australia, on August 11, 2020. After a period...
18-C-A-2023 | Decision | 2023-02-03
[1] The applicants purchased non-refundable round-trip tickets from the respondent for travel from Toronto, Ontario, to Cancun, Mexico, departing on April 2, 2020, and returning on April 5, 2020.
[2] The applicants submit that they could not travel due to the COVID-19 pandemic, and as a result,...
17-C-A-2023 | Decision | 2023-02-03
[1] On May 11, 2018, Kinga Rusin travelled from Mexico City, Mexico, to Vancouver, British Columbia, with Interjet. Upon arrival in Vancouver, her checked baggage was not delivered to her, and she filed a property irregularity report at the airport.
[2] Ms. Rusin states that she...
16-C-A-2023 | Decision | 2023-01-31
[1] The applicant had a ticket to travel with the respondent from Paris, France, to Medicine Hat, Alberta, via Calgary, Alberta, on August 19, 2020; however, the respondent cancelled both flights. The applicant’s flight from Paris to Calgary was rebooked on August 21, 2020, but the respondent...
15-C-A-2023 | Decision | 2023-01-31
[1] Mr. Bartlett was scheduled to travel from Winnipeg, Manitoba, to Toronto, Ontario, on December 15, 2019. He was informed on the day of travel that his outbound flight was cancelled. WestJet rebooked Mr. Bartlett on an alternate flight that day, and he arrived in Toronto 10 hours...
13-C-A-2023 | Decision | 2023-01-27
[1] The applicants purchased round-trip tickets to travel from Moncton, New Brunswick, to Las Vegas, Nevada, via Toronto, Ontario, departing on November 9, 2019, and returning on November 14, 2019. The applicants’ return flight from Las Vegas to Toronto was delayed, which caused them to miss their...
12-C-A-2023 | Decision | 2023-01-27