Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 41-50 of 19350 decisions.
[1] The applicant had a ticket to travel with the respondent from Paris, France, to Medicine Hat, Alberta, via Calgary, Alberta, on August 19, 2020; however, the respondent cancelled both flights. The applicant’s flight from Paris to Calgary was rebooked on August 21, 2020, but the respondent...
15-C-A-2023 | Decision | 2023-01-31
[1] Mr. Bartlett was scheduled to travel from Winnipeg, Manitoba, to Toronto, Ontario, on December 15, 2019. He was informed on the day of travel that his outbound flight was cancelled. WestJet rebooked Mr. Bartlett on an alternate flight that day, and he arrived in Toronto 10 hours...
13-C-A-2023 | Decision | 2023-01-27
[1] The applicants purchased round-trip tickets to travel from Moncton, New Brunswick, to Las Vegas, Nevada, via Toronto, Ontario, departing on November 9, 2019, and returning on November 14, 2019. The applicants’ return flight from Las Vegas to Toronto was delayed, which caused them to miss their...
12-C-A-2023 | Decision | 2023-01-27
[1] On October 29, 2020, the applicants purchased tickets to travel with Swoop from Edmonton, Alberta, to Abbotsford, British Columbia, on November 10, 2020, and return on November 13, 2020, to visit family. The applicants did not travel and seek a refund in their original form of payment or two...
11-C-A-2023 | Decision | 2023-01-26
[1] The applicants travelled on Flight WG526 from Puerto Vallarta, Mexico, to Montréal, Quebec, on January 5, 2020, at 3:30 pm. Their flight was diverted to the Winnipeg airport and they arrived in Montréal approximately 8 hours and 30 minutes later than scheduled.
[2] The applicants state that an...
10-C-A-2023 | Decision | 2023-01-23
Summary
[1] Elizabeth Miller filed an application with the Canadian Transportation Agency (Agency) against WestJet regarding WestJet’s alleged failure to transport her small dog as an emotional support animal (ESA).
[2] Ms. Miller seeks an apology from WestJet for herself and her brother,...
9-AT-A-2023 | Decision | 2023-01-20
[1] On February 26, 2020, Ali Eddine Amor was scheduled to travel on a return flight from Algiers, Algeria, to Montréal, Quebec, via Tunis, Tunisia. The flight departure was scheduled for 11:35 am with arrival in Montréal at 7:05 pm. Upon arrival at the Algiers airport, Mr. Amor was informed that...
6-C-A-2023 | Decision | 2023-01-18
[1] The applicants were scheduled to travel from Kingston, Jamaica, to Toronto, Ontario, on December 19, 2019. However, their flight was delayed, and after four hours had passed they opted to rebook and travel on the following day.
[2] The applicants seek compensation for inconvenience for the...
7-C-A-2023 | Decision | 2023-01-18
Summary
[1] The applicant, a minor child represented by Vikram Mehra, filed an application with the Canadian Transportation Agency (Agency) against WestJet, claiming that persons with disabilities who are approved by WestJet for its One Person, One Fare (1P1F) program should be able to book their...
5-AT-C-A-2023 | Decision | 2023-01-18
[1] The applicants purchased round-trip, code-share tickets in business class from Air France to travel from Winnipeg, Manitoba, to Nairobi, Kenya, departing on September 30, 2021, and returning on October 14, 2021. The outbound portion of their itinerary included the following flights:
Winnipeg...
4-C-A-2023 | Decision | 2023-01-16