Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 81-90 of 19276 decisions.
[1] The applicants purchased tickets for CAD 291.88 to travel with the respondent from Toronto, Ontario, to Winnipeg, Manitoba, on August 2, 2019. When they arrived at the Toronto airport, the respondent informed them that their flight was delayed; a few hours later, the flight was...
125-C-A-2021 | Decision | 2021-11-22
[1] The applicants purchased tickets for travel with the respondent from Cleveland, Ohio, to Edmonton, Alberta, via Toronto, Ontario, on December 1, 2019.
[2] A few hours before the scheduled departure of their flight from Cleveland to Toronto, the applicants tried to check in through the...
126-C-A-2021 | Decision | 2021-11-22
SUMMARY
[1] Between December 15, 2019, and February 13, 2020, the Agency received 3,037 complaints from passengers with respect to air carriers’ obligation to communicate the reasons for flight delays and cancellations under the Air Passenger Protection Regulations, SOR/2019-150 (APPR).
[2] In...
122-C-A-2021 | Decision | 2021-11-17
SUMMARY
[1] Maria Almeida filed an application with the Canadian Transportation Agency (Agency) against Air Transat regarding the cancellation of her flight reservation from Lisbon, Portugal, to Toronto, Ontario, on January 31, 2020.
[2] Ms. Almeida seeks compensation in the amount of EUR 637.90...
121-C-A-2021 | Decision | 2021-11-16
[1] Karly McCurdy purchased two tickets to travel from Calgary, Alberta, to Halifax, Nova Scotia, via Toronto, Ontario, with WestJet on October 15, 2019. She states that WestJet informed her that she was late arriving at the departure area, and that she was forced to purchase new tickets to...
120-C-A-2021 | Decision | 2021-11-09
[1] The applicant purchased a ticket from the respondent for round-trip travel from Ottawa, Ontario, to Edmonton, Alberta, via Calgary, Alberta, departing on April 9, 2020 and returning on April 14, 2020.
[2] Prior to the applicant’s scheduled date of departure, the Province of...
117-C-A-2021 | Decision | 2021-11-03
SUMMARY
[1] Choudhry Muhammad Anwar Goraya filed an application with the Canadian Transportation Agency (Agency) against PIA claiming that he missed Flight No. PK790 on October 23, 2018, from Toronto, Ontario, to Lahore, Pakistan, because the airport staff who provided him with wheelchair...
116-AT-A-2021 | Decision | 2021-11-02
[1] Linda Souraya purchased round-trip tickets to travel from Calgary, Alberta, to Abbotsford, British Columbia, with Flair. When she arrived at the airport in Abbotsford for her return flight on February 26, 2020, she was informed that her flight had been cancelled. Ms. Souraya states that...
113-C-A-2021 | Decision | 2021-10-27
SUMMARY
[1] Michael Wozniak filed an application with the Canadian Transportation Agency (Agency) against Air Canada concerning a piece of his carry-on baggage, a Nintendo Switch case, that went missing from Flight No. AC219 while he was travelling from Calgary, Alberta, to Vancouver, British...
114-C-A-2021 | Decision | 2021-10-27
SUMMARY
[1] Rosalie Finlay was scheduled for a round-trip travel with Sunwing Airlines Inc. (Sunwing) to Varadero, Cuba, in May 2015. She alleged that during her return flight her wheelchair was damaged. She filed an application with the Agency alleging that she faced undue obstacles to her...
110-AT-A-2021 | Decision | 2021-10-15