Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 1-10 of 16109 decisions.
[1] The applicant purchased a round-trip ticket from the respondent for travel from Montréal, Quebec, to Guatemala City, Guatemala, via Mexico City, Mexico, departing on February 28, 2020, and returning March 15, 2020.
[2] The applicant claims that the respondent denied him boarding because the...
125-C-A-2023 | Decision | 2023-08-17
[1] Mr. Thibault submits that he was scheduled to travel on Flight F82101 from Toronto, Ontario, to Edmonton, Alberta, on May 31, 2022, and on Flight F88500 from Kitchener, Ontario, to Vancouver, British Columbia, on June 15, 2022. He claims that one of his flights was...
120-C-A-2023 | Decision | 2023-08-09
[1] The applicants purchased round-trip tickets with Expedia to travel from Toronto, Ontario, to Bogota, Colombia, via Mexico City, Mexico, departing on December 21, 2019, and returning on January 18, 2020. The return portion of the flight included two segments, with the first being operated by...
115-C-A-2023 | Decision | 2023-07-21
[1] The applicants purchased five round-trip tickets with the respondent to travel from Lima, Peru, to Montréal, Quebec, via Cancun, Mexico, as follows:
one ticket departing on May 29, 2020, and returning on September 5, 2020;
two tickets departing on May 29, 2020, and returning on...
114-C-A-2023 | Decision | 2023-07-17
[1] The applicant purchased a ticket to travel with the respondent from Guatemala City, Guatemala, to Montréal, Quebec, via Mexico City, Mexico, departing on January 12, 2020, and arriving on January 13, 2020. Upon their arrival at the Montréal airport, the applicant discovered that...
94-C-A-2023 | Decision | 2023-07-12
[1] The applicants purchased tickets to travel with the respondent from Hamilton, Ontario, to Orlando, Florida, departing on March 7, 2020, and returning from Tampa, Florida, to Hamilton, on March 9, 2020.
[2] The applicants state that, as a precautionary measure, they decided...
112-C-A-2023 | Decision | 2023-07-12
[1] Maher Al-Huq travelled from Toronto, Ontario, to Mexico City, Mexico, on February 27, 2020. Upon his arrival, he discovered that his checked baggage had been damaged during the flight.
[2] Mr. Al-Huq seeks compensation for the damaged baggage.
[3] Interjet did not file an answer to...
110-C-A-2023 | Decision | 2023-06-29
[1] Joel Brillert purchased a one-way economy class ticket to travel with WestJet from Victoria, British Columbia, to Toronto, Ontario, on March 30, 2020. On March 21, 2020, Mr. Brillert changed his ticket for a “Family Econo” class ticket to travel from Victoria to...
109-C-A-2023 | Decision | 2023-06-29
Summary
[1] The Canadian Transportation Agency (Agency) has before it six applications where applicants seek to travel with an animal that is or could be an emotional support animal (ESA). Because a growing number of persons with disabilities seek to travel with ESAs, the Agency joined these...
105-AT-C-A-2023 | Decision | 2023-06-23
[1] Mr. Benoit purchased a round-trip ticket with Tunisair for travel from Montréal, Quebec, to Tunis, Tunisia. His return flight was scheduled to depart on November 2, 2019, at 10:20 am, and arrive at 2:15 pm. However, the flight was delayed for more than four hours and Mr. Benoit missed his...
107-C-A-2023 | Decision | 2023-06-23