Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 141-150 of 19605 decisions.
[1] Wei En Enoch Choo purchased an economy-class ticket for travel with WestJet from Toronto, Ontario, to Las Vegas, United States, departing on June 6, 2020, and returning on June 13, 2020. Mr. Choo cancelled his flight, prior to departure, and received a refund in the form of a Travel Bank...
39-C-A-2023 | Decision | 2023-03-31
[1] The applicants purchased through Expedia round‑trip tickets to travel with the respondent from Toronto, Ontario, to Cancun, Mexico, departing on April 24, 2020, and separate round‑trip tickets to travel with the respondent from Cancun to Oaxaca, Mexico, departing on April 25, 2020....
40-C-A-2023 | Decision | 2023-03-31
[1] The applicants purchased four tickets from the respondent to travel from Toronto, Ontario, to Cancun, Mexico, on October 10, 2020. The applicants state that a few days before the scheduled departure date, the respondent cancelled the flight as a result of the COVID-19 pandemic, and...
36-C-A-2023 | Decision | 2023-03-30
Summary
[1] Dwija Nitin Soman filed an application with the Agency, claiming that WestJet contravened sections 35, 58 and 59 of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). Ms. Soman submits that neither WestJet nor Delta provided her with mobility assistance as...
35-AT-A-2023 | Decision | 2023-03-29
[1] On February 16, 2020, the applicants purchased non-refundable round-trip tickets for travel with Swoop from Edmonton, Alberta, to Abbotsford, British Columbia, departing on March 20, 2020, and returning on March 23, 2020.
[2] The applicants state that, due to the COVID-19...
34-C-A-2023 | Decision | 2023-03-29
[1] The applicants purchased tickets for travel with the respondent from Cancun, Mexico, to Toronto, Ontario, on January 11, 2020. The applicants claim that when they attempted to check in for their flight, the respondent informed them that their travel documents were not in order and subsequently...
33-C-A-2023 | Decision | 2023-03-22
Summary
[1] Canada Malting filed an application with the Canadian Transportation Agency (Agency) against CP challenging the reasonableness of the charges and associated terms and conditions set out in specified Items of Tariff 2 related to demurrage and other asset use, switching, handling and...
32-R-2023 | Decision | 2023-03-21
[1] The applicants submitted an application to the Canadian Transportation Agency (Agency) against the respondent regarding the refund of tickets that they purchased from the respondent for a flight from Montréal, Quebec, to Cancun, Mexico, departing on March 15, 2020, and returning on March 22,...
30-C-A-2023 | Decision | 2023-03-16
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec, to Cancun, Mexico, departing on June 24, 2020, and returning on July 8, 2020.
[2] The applicants state that the respondent cancelled their flight before the scheduled departure date and that they therefore were...
31-C-A-2023 | Decision | 2023-03-16
Summary
[1] Mr. Abbasi filed an application with the Canadian Transportation Agency (Agency) against Air France alleging that Air France refused to accommodate his request for a seating accommodation.
[2] Mr. Abbasi seeks the following:
changes to Air France’s policy on seating accommodation;
an...
26-AT-A-2023 | Decision | 2023-03-14