Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
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Showing 241-250 of 16171 decisions.
[1] Kham Eng purchased a round-trip ticket from Aer Lingus for travel between Toronto, Ontario, and Dublin, Ireland, departing on April 4, 2020, and returning on April 21, 2020.
[2] On March 18, 2020, Ms. Eng received correspondence from Aer Lingus informing her that she could change her date of...
42-C-A-2022 | Decision | 2022-03-16
[1] Natalie Vogt purchased round-trip tickets for herself and a minor child to travel from Ottawa, Ontario, to Lethbridge, Alberta, via Calgary, Alberta, departing on August 8, 2020, and returning on August 15, 2020. She also purchased a round-trip ticket for herself to travel on the same...
41-C-A-2022 | Decision | 2022-03-15
[1] The applicants purchased round-trip tickets for travel with Sunwing from Saskatoon, Saskatchewan, to Cancun, Mexico. On the applicants’ outbound flight, the aircraft was delayed in departing because of de-icing and made an unplanned stop in Windsor, Ontario, to load more fuel. The flight was...
40-C-A-2022 | Decision | 2022-03-10
[1] The applicants were originally scheduled to travel from Toronto, Ontario, to Montego Bay, Jamaica, on February 1, 2020, arriving at 2:25 p.m. However, the flight was delayed for over seven hours, and they arrived in Montego Bay at 9:31 p.m.
[2] The applicants claim that the delay was...
37-C-A-2022 | Decision | 2022-03-09
[1] René Savoie purchased a round-trip ticket from Air Canada for travel to Kingston, Ontario, to Moncton, New Brunswick, via Toronto, Ontario, departing on December 20, 2019, and returning on January 5, 2020. On December 20, 2019, Mr. Savoie’s flight from Kingston to Toronto was delayed by one...
38-C-A-2022 | Decision | 2022-03-09
[1] Allel Dehiba bought a return ticket to travel with his family from Montréal, Quebec, to Algiers, Algeria, departing on July 14, 2019, and returning on August 14, 2019. Upon his arrival in Algiers, Mr. Dehiba realized that one of his pieces of checked baggage was missing. Following many...
36-C-A-2022 | Decision | 2022-03-08
[1] The applicants purchased round-trip tickets with the respondent to travel from Toronto, Ontario to Venice, Italy, via Paris, France. They were originally scheduled to arrive in Venice on December 30, 2019, at 11:50 a.m. The applicants’ outbound flight from Toronto to Paris on December 29,...
34-C-A-2022 | Decision | 2022-03-01
[1] Zahra Ghaedi originally purchased a round-trip ticket with Qatar Airways to travel from Tehran, Iran, to Vancouver, British Columbia, via Doha, Qatar, and Montréal, Quebec, departing on May 31, 2020, and returning on August 4, 2020. However, due to COVID‑19 entry restrictions that Canada had in...
32-C-A-2022 | Decision | 2022-02-28
[1] The applicants were scheduled to travel from Montego Bay, Jamaica, to Toronto, Ontario, on October 15, 2019. After boarding the aircraft, Mr. Boutcharski was informed by a crew member that he had to disembark. The applicants purchased tickets with Air Canada to return to Toronto the next day...
33-C-A-2022 | Decision | 2022-02-28
[1] Dmitry Shvedov purchased a round-trip code-share ticket to travel from Montréal, Quebec to Moscow, Russia, via London, United Kingdom, and Helsinki, Finland, on June 25, 2019, and from Moscow to Montréal, via Helsinki and New York, United States on July 31, 2019. During his...
31-C-A-2022 | Decision | 2022-02-25