Browse decisions and determinations
This database contains all public Decisions, Determinations, Orders and certain interim Decisions made by the Canadian Transportation Agency since 1988. Some decisions are confidential and are not published.
Ruling type
Date
Showing 121-130 of 135 decisions.
[1] The applicants purchased round-trip tickets to travel from Calgary, Alberta, to Varadero, Cuba, on Flight WG628, departing on January 17, 2020, and returning on January 25, 2020. Their outbound flight experienced a delay of 6 hours and 9 minutes when its cabin crew were removed and...
16-C-A-2022 | Decision | 2022-02-15
[1] The applicant purchased round-trip tickets with the respondent to travel from Toronto, Ontario, to Lisbon, Portugal, departing June 20, 2020, and returning on June 30, 2020. The respondent cancelled the applicant’s flights on May 9, 2020, because of the COVID‑19 pandemic. It...
18-C-A-2022 | Decision | 2022-02-15
[1] Vasantkumar Brahmbhatt travelled between Toronto, Ontario, and Ahmedabad, India, via Abu Dhabi, United Arab Emirates, on October 22 and 23, 2019. Mr. Brahmbhatt claims that his baggage and some of its contents were damaged between Abu Dhabi and Ahmedabad.
[2] Mr. Brahmbhatt seeks compensation...
17-C-A-2022 | Decision | 2022-02-15
[1] The applicants were scheduled to return from Tel Aviv, Israel, to Montréal, Quebec, via Frankfurt, Germany, on January 9, 2019. Upon arrival at the gate for their connecting flight, they discovered that they had been proactively rebooked to avoid a misconnection due to a delay to their initial...
14-C-A-2022 | Decision | 2022-02-14
[1] The applicant purchased an Econo Fare ticket to travel from Thunder Bay, Ontario, to Toronto, Ontario, at 1:30 p.m. on April 5, 2020. The applicant checked in for the flight and paid a baggage fee online the night before. Upon arrival at the airport check-in counter, however, the respondent’s...
15-C-A-2022 | Decision | 2022-02-14
[1] Chris Van Slyke purchased a round-trip interline ticket to travel from London, Ontario, to Tel Aviv, Israel, departing on February 21, 2020, and returning on February 26, 2020. His inbound itinerary consisted of flights from Tel Aviv to London, via Frankfurt, Germany, and Toronto, Ontario. The...
13-C-A-2022 | Decision | 2022-02-11
[1] The applicants purchased round-trip tickets to travel with the respondent from Toronto, Ontario, to Montego Bay, Jamaica, departing on June 5, 2019, and returning on June 12, 2019. They were notified of schedule changes for their flights prior to their date of departure. The revised...
12-C-A-2022 | Decision | 2022-02-10
[1] Miryam Nunez purchased tickets for a return flight from Montréal, Quebec, to Kyiv, Ukraine, with UIA. When she arrived in Kyiv on September 17, 2019, one pieceof her checked baggage was missing. It was delivered three and a half days later.
[2] While she was waiting for her piece of...
11-C-A-2022 | Decision | 2022-02-09
[1] The applicants purchased round-trip tickets for travel from Montréal, Quebec, to Cancun, Mexico, with the respondent. The applicants’ return flight was scheduled to depart from the Cancun airport at 3:35 p.m., on January 12, 2020, but it was delayed. The applicants seek compensation...
9-C-A-2022 | Decision | 2022-02-07
SUMMARY
[1] The applicant filed an application with the Canadian Transportation Agency (Agency) against the respondents regarding excess baggage fees, damage to his baggage and missing items from his baggage, while travelling from Ottawa, Ontario, to Moscow, Russia, via Toronto, Ontario, and London...
10-C-A-2022 | Decision | 2022-02-07