Listen to text
MP3Reservation checklist for persons with disabilities: A step-by-step guide for planning your travel
This checklist is for your personal use. It will help you identify your travel needs and can be used as a helpful summary when communicating with your travel agent or travel carrier.
Remember:
- Advise carrier of the nature of your disability;
- Obtain written confirmation of services to be provided.
Information you should know about your trip
- Date of travel
- File/Locator no.
- Service provider (carrier)
- Service provider contact information
- Departure time
- Check-in and Boarding Times
- Arrival time
Accessible services for persons with disabilities
1) Curbside assistance
- provided by terminal
- Provided by carrier
- Specify where the curbside zone is, how to obtain the assistance, when to request it, and when to arrive at the terminal to obtain the assistance:
Date confirmed:
More information:
2) Information in alternative format on
- itinerary
- rates
- disability-related services:
Alternative formats:
- electronic
- large print
- Braille
Date confirmed:
More information:
3) Seating that meets your needs
- moveable aisle arm rest
- moveable arm rest between seats
- near entrance
- additional leg room
- near washroom
- next to support person
- additional adjacent seating (for support person, service dog or you because of your disability)
- other:
Date confirmed:
More information:
4) Cabin on train or ferry
- wheelchair-accessible
- adjacent to another wheelchair-accessible cabin
- adjacent to wheelchair-accessible washroom (or can be reached using an accessible path or on same deck of the ferry)
- near to wheelchair-accessible shower
Date confirmed:
More information:
5) Accommodation for a severe allergy
- advise carrier of the type of allergy and symptoms
- provide additional information or documents required by carrier
- buffer zone
- pre-boarding to clean seating area
- cleaning supplies provided by :
- carrier
- passenger
- allergy medications in carry-on luggage (with prescriptions)
Does the carrier require additional information or documents (e.g. medical certificate)?
- yes
- no
If yes, specify:
Date confirmed:
More information:
6) Support Person
Is information or documentation (e.g. medical certificate) required by the carrier?
- yes
- no
If yes, specify:
Does the carrier have a policy on who can be a support person?
- yes
- no
If yes, specify:
Date confirmed:
More information:
7) Carriage of a mobility aid
- Type:
- Dimensions and weight:
- Type of batteries:
- Written instructions needed to disassemble/assemble:
- What is the process for completing a Special Declaration of Interest (for international air travel)?
Date confirmed:
More information:
8) Carriage of a service dog
- provide the carrier with the dog's height, width, and length in a standing position
- ask the carrier whether additional seating is needed
- ask the carrier what is required to confirm the dog's training and when this needs to be provided
- ask the carrier whether the dog must have a leash, tether or harness
- find out requirements for international travel (health certificate, vaccination records)
- carry documentation for the dog in your carry-on luggage
- transportation of supplies needed at destination. Is there a cost or any limitations on quantity? If yes, specify:
Note: if you want to travel with an emotional support animal, ask your carrier about its policy and any conditions of carriage that may apply.
Date confirmed:
More information:
9) Carriage of a small assistive device
Description:
Power source:
- on-board electrical supply
- batteries
Type of and duration of batteries:
Date confirmed:
More information:
10) Use of gaseous oxygen or portable oxygen concentrator on board and/or in terminals
- carrier-provided
- passenger-provided
- assistance to/from washroom with oxygen
Information or documentation to provide to the carrier. Specify:
Date confirmed:
More information:
11) Assistance with registration at check-in counter
Specify:
Date confirmed:
More information:
12) For departure, assistance to transfer from a passenger mobility aid
- at check-in counter
- at departure gate
- at airplane/vehicle door
- to a passenger seat
Date confirmed:
More information:
13) On arrival, assistance to transfer to a passenger mobility aid
- from a passenger seat
- at airplane/vehicle door
- at arrival gate
- at baggage carrousel
Date confirmed:
More information:
14) Assistance to get to the boarding gate/platform
- electric cart
- wheelchair
- guiding
Date confirmed:
More information:
15) Assistance to get through the security screening checkpoint
Who provides the assistance:
- friend or family member
- carrier staff
If friend or family member, what is required to enable this? Specify:
Date confirmed:
More information:
16) Assistance with short distances and stairs
Specify type of assistance:
Date confirmed:
More information:
17) Assistance to board/disembark
Specify type of assistance:
Date confirmed:
More information:
18) Is an on-board wheelchair available?
- yes
- no
Date confirmed:
More information:
19) Is a mobility aid space available?
- yes
- no
Date confirmed:
More information:
20) Meal-related services provided on-board
- dietary requirements related to your disability (where an option)
- description of food & beverages being offered or menu in large print or Braille
- if no access to food-service car on train, meal served at seat or in cabin (also for a support person)
- opening packages
- identifying items and their location
- cutting large portions
Date confirmed:
More information:
21) Assistance to move to/from the onboard washroom (except by carrying)
Specify type of assistance:
Date confirmed:
More information:
22) Accessible on-board entertainment
- the on-board system provides content in closed captions and audio description
- the carrier provides a personal electronic device with content in closed captions and audio description
Date confirmed:
More information:
23) Assistance to get to a representative of another carrier at the same terminal
Specify:
Date confirmed:
More information:
24) Assistance to retrieve checked baggage
Specify:
Date confirmed:
More information:
25) Assistance through the border clearance process
- help completing the declaration card
- provide a verbal declaration
Date confirmed:
More information:
26) Assistance to get to
- the general public area
- a location in the general public area to receive curbside assistance
- a service dog relief area
Date confirmed:
More information:
27) Accessible ground transportation from terminal
- check terminal's web site to find out what is available
- reserve accessible rental vehicle
Date confirmed:
More information:
Resources
- Accessible transportation
- Take Charge of Your Travel: A Guide for Travellers with Disabilities
- FAQs: Accessible Transportation for Persons with Disabilities Regulations (ATPDR)
- Accessibility complaints about transportation services
Alternate format
694 kb
- Date modified: