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Displaying 11-20 of 93 items.
Consultation Paper: Proposed changes to clarify, simplify and strengthen the Air Passenger Protection Regulations
... in 2019 with the objective of providing clear, consistent air passenger rights by imposing minimum requirements on airlines in the ... the regulations and processing air passenger complaints , that the three disruption categories are not clear, especially ...
Publication | 2023-07-11
Interpretation Note: Air Carrier Signage Requirements for Public Inspection of Tariffs
... carriers have met the signage requirements. deos work with air carriers, in cooperation with airport authorities, to foster compliance. ... air carriers and the industry (e.g. tour operators, travel agents) respecting tariffs, including whether: an air carrier has ...
Publication | 2009-04-29
Sources of Federal Government and Employee Information
... system of formal and informal processes for rail, air and marine transportation matters within the federal transportation ... transportation through formal adjudication. resolution of air , marine, rail, and accessibility transportation disputes the agency helps ...
Publication | 2016-09-19
Annual Report 2022–2023
... efficiency of the supply chain continued to be tested, and air passengers submitted complaints to the canadian transportation agency ... to and operate in a rapidly changing environment. the travel industry was returning to pre-pandemic service levels, supply chain ...
Publication | 2023-10-17
Agency Evaluation Plan 2019-20 to 2023-24
... not applicable dispute resolution never evaluated air travel complaints 2019-20 $4,694,518 $8,078,000   departmental priority ...
Publication | 2019-08-06
Accessible Transportation Guides - Introduction
the regulations cover many parts of the travel experience: services, equipment, facilities, communications, training, ... to provide accessible services, and can be the subject of complaints from persons with disabilities. the cta is considering whether and ...
Publication | 2020-05-01
Annual Report 2020–2021
... what is already one of the world's most comprehensive air passenger protection regimes. the appr establish a wider range of minimum ... the beginning of the pandemic-related turmoil in air travel , 11,000 canadians filed air travel complaints with the cta ...
Publication | 2021-12-06
Annual Report 2021–2022
... in the number of complaints , particularly from air passengers. in 2021–2022, we received 12,158 new complaints related to air travel , on top of the 16,515 which we carried over from the previous year. ...
Publication | 2022-11-07
Departmental Plan 2024-2025
... launch of the complaints resolution office for air travel complaints , as well as the new funding and legislative authorities ...
Publication | 2024-02-29
Annual Report 2019–2020
... for the cta over the coming period. so will resolving air travel and other complaints . with the entry-into-force of the appr, we ...
Publication | 2020-11-04

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