Agency site
Displaying 1-10 of 15 items.
... individuals resolve their disputes with rail, marine and air transportation service providers. the vast majority of complaints ... in 2011-12, the agency processed some 685 air travel complaints on issues ranging from lost baggage to flight ...
Web page |
... b651.2 with respect to other dispensing machines and travel -related information kiosks (e.g., parking ticket and ground ... for automated self-service kiosk, you can refer to the canadian standards association's (csa) can/csa-b651.2-07 accessible design ... part 382 (nondiscrimination on the basis of disability in air travel ), § 382.57 (what accessibility requirements apply to ...
Publication | 2016-03-31
... clear, concise, accurate and regular communication from air carriers is important to ensure that passengers know their rights at various stages of the travel process , particularly when issues arise. compensation should be ...
Web page | 2023-01-11
... of the appr and covid-19 we had unprecedented increase in complaints . we jumped from about 7,600 in 2018-19 to 19,000 in 2019-20 and an ... that the agency issued yesterday, with respect to an air carrier ’s communication obligations, will help ensure a clear, ...
Speeches | 2022-09-22
air travel is integral to modern life. usually, it is uneventful, but when ... a few years ago, we received about 70 air travel complaints a month. over the past year, that number has jumped to about 450 ...
Speeches | 2017-10-23
... on the cg1 proposal include: 1. implementation many air industry stakeholders have indicated that, due to the systems and ... providing the passenger with the required information on travel documents and platforms it uses to sell tickets. explicitly ... training, and additional staff to handle claims and complaints . the cba must only assess incremental costs directly related to ...
Web page | 2019-05-22
the covid-19 pandemic revealed a gap in canada's air passenger protection framework: the absence of a requirement for airlines ... to develop new regulations to close this gap for future travel . in a letter accompanying the direction, the minister asked that the ...
Web page | 2022-06-22
... individual travellers , consumer advocacy groups and air industry representatives in order to inform the development of the new air passenger protection regulations. the consultation process provided multiple channels for input and resulted in extensive ...
Publication | 2018-10-15
... stakeholders code-share carriers should not require an air operators certificate (aoc) as part of the licensing requirements, but ... to a notification for code-sharing instead of an approval process , especially where bilateral agreements contain open code-share rights ...
Web page | 2018-02-27
... change would ensure that the regulatory requirements on us air carriers are no more burdensome than those imposed on canadian air carriers , consistent with the canada-united states air ...
Web page | 2017-08-23