Agency site
Displaying 1-10 of 36 items.
... individuals resolve their disputes with rail, marine and air transportation service providers. the vast majority of complaints ... in 2011-12, the agency processed some 685 air travel complaints on issues ranging from lost baggage to flight ...
Web page |
... and other acts it administers, such as complaints from air travel passengers and rail shippers. when considering these applications, the ...
Web page | 2022-09-09
... clear, concise, accurate and regular communication from air carriers is important to ensure that passengers know their rights at various stages of the travel process , particularly when issues arise. compensation should be ...
Web page | 2023-01-11
... on the cg1 proposal include: 1. implementation many air industry stakeholders have indicated that, due to the systems and ... providing the passenger with the required information on travel documents and platforms it uses to sell tickets. explicitly ... training, and additional staff to handle claims and complaints . the cba must only assess incremental costs directly related to ...
Web page | 2019-05-22
the covid-19 pandemic revealed a gap in canada's air passenger protection framework: the absence of a requirement for airlines ... to develop new regulations to close this gap for future travel . in a letter accompanying the direction, the minister asked that the ...
Web page | 2022-06-22
... use and provision of aircraft with flight crew of other air carriers , including: public disclosure; holding the appropriate licence; canadian aviation document and liability insurance; and obtaining prior ...
Web page | 2016-12-19
... stakeholders code-share carriers should not require an air operators certificate (aoc) as part of the licensing requirements, but ... to a notification for code-sharing instead of an approval process , especially where bilateral agreements contain open code-share rights ...
Web page | 2018-02-27
complaints against more than one air carrier are counted for each carrier involved in the facilitation process . complaints against an air carrier ...
Web page | 2017-02-10
complaints against more than one air carrier are counted for each carrier involved in the dispute resolution process . complaints against an air carrier include complaints ...
Web page | 2017-06-16
... members dispute resolution disputes resolved by the agency air travel complaints air travel complaints – informal ...
Web page | 2016-03-08