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Displaying 61-70 of 153 items.
Remarks for December 13 press conference re: APPR Phase II
... of canadians and stakeholders shared their ideas on air passenger protection through public consultation sessions, online ... canadians, especially as we head into the busy holiday travel season. under the appr, passengers will be entitled to rebooking if ...
Speeches | 2019-12-17
Chair and CEO Scott Streiner addresses The Canadian Automobile Association on June 4, 2018
... our "own motion" authority with respect to international air travel to initiate inquiries into skygreece's services when it was teetering ...
Speeches | 2018-06-06
Annual Report 2021–2022
... to streamline the process for managing the adjudication of air travel complaints have been implemented. this includes a simplified ...
Publication | 2022-11-07
Service standards of the Agency
services standard target air travel complaints facilitated 20 days 80% rail and accessibility disputes ...
Web page | 2021-05-28
International Working Group on Special Service Request Codes
... issues that surfaced was related to the systems used by air carriers to book and execute travel . given their current design, the systems used to book and execute ...
Publication | 2022-10-25
Key Issue Scripts: Standing Senate Committee on Transport and Communications (May 16, 2023)
... the cta would modify its processes for the resolution of air passenger complaints accordingly. 1. the current process has three ... the changes would better align the nature of air travel complaints , which are high volume, generally less complex, ...
Web page | 2023-09-15
Standing Committee on Transport, Infrastructure and Communities – November 28, 2022
, the agency resolves complaints using informal dispute resolution, facilitation and mediation, as well as ... for the federally-regulated transportation system – air , rail, marine, and interprovincial bus - that impacts all canadians, as ...
Web page | 2023-03-15
FAQs - Consultation on new refund requirements
... can submit a complaint to the cta. the cta offers informal dispute resolution services ( facilitation and mediation). if a ... of evidence and arguments from both parties. Mode:  Air Published date:  Monday, December 21, 2020 Toc depth:  1 Toc ...
Web page | 2020-12-21
Compliance Report: Terminal Code
... with disabilities, including passengers who may travel infrequently or are uncomfortable travelling , to be aware of what ... and services are available at terminal facilities prior to travel . this also allows passengers to familiarize themselves with any ...
Publication | 2010-10-21
Annual Report 2017-2018
... largest number of applications is consumer protection for air passengers. the cta implements this mandate in part by providing tools, ... it currently has only for international air travel matters—to assess whether airlines' terms and conditions of are:   ...
Publication | 2018-07-26

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