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Displaying 1-10 of 142 items.
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
Read the pdf (619 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Read the pdf (763 KB)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Information to be published
This guide explains the obligations of transportation service providers, under the Accessible...
Publication | 2020-05-01
Purpose of this Code
This Code contains accessibility standards developed to improve the communication of transportation-related information for persons with disabilities on a systemic basis as they use the federal transportation network.
While this Code focuses on the information needs of...
Publication | 2016-03-31
Read the pdf (484 KB)
Related content
News Release
Consultation on proposed changes
Consultation Paper
Submissions
Backgrounder
Air Passenger Protection Regulations
Budget Implementation Act, 2023
Introduction
On June 22, 2023,...
Publication | 2023-11-15
... information and communication technologies (ict) communications , other than ict the design and delivery of programs and ... Information and Communication Technologies (ICT) Communications , other than ICT The Design and Delivery of Programs and ...
Publication | 2023-12-28
... or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice – ... or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice – ...
Publication | 2021-12-22
Read the pdf (448 KB)
Plain language Summary
A plain language summary of the Best Practices for Interacting with Persons with Disabilities Guide is available.
1. Purpose
This guide provides best practices for transportation service providers subject to the requirements in the Accessible...
Publication | 2020-06-30
Read the pdf (549 KB)
Plain language Summary
A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available.
Introduction
A progress report provides updates on the implementation of a...
Publication | 2021-12-22
Introduction
Transportation service providers are required to assist their passengers with disabilities and are guided by the Canadian Transportation Agency's accessibility standards (including regulations and codes of practice), which help ensure that air and federal rail, ferry and bus services...
Publication | 2016-03-10
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