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Displaying 71-80 of 334 items.
FAQs: Air passenger protection regulations
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Background Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
Strengthening Air Passenger Protection in Canada
... and refund obligations, as well as with airlines' communications requirements, have also been noted. on june 22, 2023, the ... and refund obligations, as well as with airlines' communications requirements, have also been noted. On June 22, 2023, the ...
Web page | 2023-09-30
Guideline on the Canadian Transportation Agency's Complaint Resolution Office air travel complaints process
1. Purpose (1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints. (2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply. (3) This guideline applies to all...
Web page | 2023-09-30
Forward Regulatory Plan: 2022 to 2024 - Phase II of Accessible Transportation for Persons with Disabilities Regulations (Phase II ATPDR)
... in respect of services, technical standards for equipment, communications , training, and security and border screening. most provisions ... in respect of services, technical standards for equipment, communications , training, and security and border screening. Most provisions ...
Web page | 2022-04-01
National AccessAbility Week – Message from the Chair
... for accessibility, promote them through proactive communications and outreach, and prioritize the resolution of individual ... for accessibility, promote them through proactive communications and outreach, and prioritize the resolution of individual ...
News | 2023-05-30
National AccessAbility Week – Message from the Chair
... for accessibility, promote them through proactive communications and outreach, and prioritize the resolution of individual ... for accessibility, promote them through proactive communications and outreach, and prioritize the resolution of individual ...
Speeches | 2023-05-30
Summary of the Accessible Canada Act and Accessible Transportation Planning and Reporting Regulations: A Guide on Feedback Processes
Read the pdf (327 KB) Watch the American Sign Language (ASL) videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Requirements for Feedback Process under the ATPRR and the ACA...
Web page | 2022-02-18
Accessible Transportation Planning and Reporting Regulations
Watch the American Sign Language (ASL) video ASL version of Accessible Transportation Planning and Reporting Regulations This is an American Sign Language (ASL) video with no audio   The Canadian Transportation Agency (CTA) has new regulations called the...
Web page | 2021-12-22
Safe Securement and Containment of Mobility Aids in the Cargo Compartment (Phase 2)
Read the pdf (2.25 MB) Watch the ASL videos National Research Council Canada Flight Research Laboratory Report No.: LTR-FRL-2021-0030 Date: January 11, 2022 Authors: Caidence Paleske, Shelley Kelsey and Alexia Ziccardi (Carleton University) Classification: Unclassified...
Publication | 2022-06-15
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats
1. Purpose of these Guidelines These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (...
Publication | 2005-01-03

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