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Transportation matters to us
The Agency offers you the opportunity to take on new challenges – and use your knowledge and expertise.
Learn more about some of the positions at the Agency:
Complaints Officer
What does a Complaints Officer do?
Investigates and prepares...
Web page | 2014-06-05
Check against delivery
Thank you for the invitation to appear before you.
The Canadian Transportation Agency is Canada’s longest-standing independent, expert regulator and tribunal. Established in 1904 as the Board of Railway Commissioners, its responsibilities and functions have evolved as...
Speeches | 2017-09-12
Interpretation Policy
An interpretation policy is an overarching document that outlines the commitments, practices, and tools to be applied by a department or agency when providing Canadians and businesses with information and guidance on regulatory obligations to be met. It also identifies the...
Web page | 2017-03-30
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2023-09-30
... it won't be acceptable to miss deadlines and requests for extensions will face intense scrutiny. we know that because lhi is a new ... it won't be acceptable to miss deadlines and requests for extensions will face intense scrutiny. We know that because LHI is a new ...
Speeches | 2018-05-17
Application
Q. What is the Agency’s new approach to baggage rules?
As per the new approach, for international itineraries involving multiple air carriers, to and from Canada, purchased on a single ticket issued on or after April 1, 2015, carriers should...
Web page | 2014-08-26
Disclaimer: This document is not the official version of the Canadian Transportation Agency Rules (Dispute Proceedings and Certain Rules Applicable to All Proceedings) (Dispute Adjudication Rules). This document is a reference tool only. It is not a substitute for legal advice and has no official...
Publication | 2023-09-30
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Background
Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
Management Statement for the Quarter Ending September 30, 2020
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2020-11-27
Read the pdf (582 KB)
Related content
An Expert Report Regarding the Carriage of Emotional Support Animals On Board Transportation Equipment
Introduction
The Accessible Transportation for Persons with Disabilities Regulations (ATPDR) – which came into effect on...
Publication | 2022-12-07
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