Agency site
Displaying 1-10 of 12 items.
... the atpdr recognize that, depending on the type of service a passenger with a disability is requesting, a carrier may need time ... must still make every reasonable effort to provide the service (see section 6 of this guide). the services for which a carrier ...
Publication | 2020-05-01
... details are still fresh; and contact their transportation service provider. often, a discussion is all that is required to fix the ... one of the cta's dispute resolution processes. before filing a complaint with the cta, a person is encouraged to allow their ...
Publication | 2023-05-05
Case No. 20-01590
September 30, 2020
Prepared by: Tom Oommen, Inquiry Officer
Appointment of Inquiry Officer and Scope of the Inquiry Officer’s Report
On February 13, 2020, the Canadian Transportation Agency (Agency) opened an inquiry into complaints from passengers alleging that air carriers...
Web page | 2020-11-05
... on website accessibility . 1.2.1 transportation service providers should have an email address, that is easily found on their ... related to the accessibility of the transportation service provider's website. 1.2.2 where transportation service providers ...
Publication | 2016-03-31
How to make communications accessible
Multiple formats
Website accessibility
Common accessibility symbols
Improving communication with persons with disabilities
Standards for the accessibility of communications are set out in Removing Communication Barriers for...
Web page | 2016-03-30
if a person with a disability makes a request for a service set out in this part at least 48 hours before the scheduled time of departure, the carrier must provide the service . exceptions
If a person with a disability makes a request for a ...
Publication | 2020-05-01
... tape barrier system to indicate when washrooms are out of service . this system includes both high and low tapes which ensure that it is ... tape barrier system to indicate when washrooms are out of service . This system includes both high and low tapes which ensure that it is ...
Publication | 2007-01-02
... assistance when boarding or who need to be informed of schedule changes. comments from the public complaints filed with the ... of a priority seating sign, which shows a person with a service animal, a person using a wheelchair, and person using crutches, and ...
Publication | 2016-01-21
... to passengers, such as announcements concerning delays, schedule changes, and onboard services , the operator should have the ... to passengers, such as announcements concerning delays, schedule changes, and onboard services , the operator should have the ...
Publication | 2014-11-04
Prepared for:
Centre of Expertise for Accessible Transportation
Canadian Transportation Agency
Prepared by:
Dr. K.M. Hunter-Zaworski, P.E. (OR)
May 29, 2019
Executive summary
Summary Background
The Canadian Transportation Agency (CTA) is Canada's longest-standing independent, expert...
Publication | 2019-09-10