Agency site
Displaying 1-7 of 7 items.
... offer your help, but don't insist. ask how to help and what to do. recognize that customers have diverse needs . respect the ... travel needs . for example, it is rarely pertinent to know the underlying cause of a disability. recognize that technologies (e.g. ...
Publication | 2016-03-10
... for conflicts over rates between shippers and any rail , air, or marine carrier; and formal adjudication, where the agency ... has a good track record. the vast majority of air travel complaints are resolved through facilitation. our confidential mediation ...
Speeches | 2016-11-18
... simple – innovations like shipping containers. as you may know , we have a frustrated trucker to thank for containerization. ... technologies – and serious tests. we will all need to keep a careful eye on these developments. meanwhile closer to home, ...
Speeches | 2016-09-28
... conflicts over the establishment of railway crossings. complaints about noise and vibration coming from railway operations. disputes ... about the accessibility of airports, planes, passenger rail cars, train stations or cruise and ferry terminals and ships. ...
Speeches | 2016-10-28
... for travellers with disabilities must be supplied by rail operators. rail operators must promote the reservation ... please" while putting a customer on hold so they know what is happening. after each message type "ga" for "go ahead". this tells ...
Publication | 2016-03-31
... as they move through the cells, so they will know what information is presented in each cell (e.g. flight number). arrivals and ... and must be carefully designed and implemented. you should ensure that: every task is executable without using a mouse (e.g. ...
Publication | 2016-07-08
... conflicts over the establishment of railway crossings. complaints about noise and vibration coming from railway operations. disputes ... about the accessibility of airports, planes, passenger rail cars, train stations, or cruise and ferry terminals and ships. ...
Speeches | 2016-10-28