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Types of dispute resolution services
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation.
Possible outcome:
The officer works...
Web page | 2023-09-30
Purpose of this Code
This Code contains accessibility standards developed to improve the communication of transportation-related information for persons with disabilities on a systemic basis as they use the federal transportation network.
While this Code focuses on the information needs of...
Publication | 2016-03-31
Purpose of the Code of Practice
This Code contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by ferry, and sets out what the Agency expects of ferry operators when they are interacting with persons with disabilities....
Publication | 2014-11-04
... not, so that they may make known to the public , upon request , where service animals may relieve themselves. section 2.5.2 - ... not, so that they may make known to the public , upon request , where service animals may relieve themselves. Section 2.5.2 - ...
Publication | 2007-01-02