Agency site
Displaying 51-60 of 166 items.
, the agency resolves complaints using informal dispute resolution, facilitation and mediation, as ... for the federally-regulated transportation system – air, rail , marine, and interprovincial bus - that impacts all canadians, as well ... for the federally-regulated transportation system – air, rail , marine, and interprovincial bus - that impacts all Canadians, as well ...
Speeches | 2022-11-28
investigates and prepares responses to enquiries and complaints arising from users, shippers and carriers concerning ... in the federally-regulated transportation system (air, rail and marine modes). researches tariffs and services conditions and makes ...
Web page | 2014-06-05
... impaired, wheelchair etc.) and cross-modal (i.e. air, rail ferry, etc.) considerations to ensure the final program adequately ... information on the number and nature of accessibility complaints filed with transportation service providers to improve its ...
Web page | 2023-07-24
... for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting ... for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting ...
Web page | 2021-07-13
... modify its processes for the resolution of air passenger complaints accordingly. 1. the current process has three stages that ... consumer complaints , and not to accessibility or rail complaints , which would continue to be subject to existing cta ...
Web page | 2023-09-15
... chain continued to be tested, and air passengers submitted complaints to the canadian transportation agency (agency) in record numbers. ... a high volume of complaints more efficiently. in the rail sector, the agency launched an enhanced freight rail monitoring ...
Publication | 2023-10-17
services standard target air travel complaints facilitated 20 days 80% rail and accessibility disputes facilitated 20 days 80% disputes mediated 20 ... oil tankers 14 days; all other applications 24 days 90% rail level of service arbitrations 65 calendar days 100% adjudication of ...
Web page | 2021-05-28
... is included in the personal information banks: cta ppu 001 rail , air and marine disputes cta ppu 014 air travel complaints cta ppu 033 complaints regarding services provided to persons ...
Web page | 2017-05-23
... for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting ... for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting ...
Web page | 2020-11-04
... ducharme from kéroul, catherine langlois from via rail canada and kerianne wilson from air canada, the discussion was ... and outreach, and prioritize the resolution of individual complaints about accessibility. we are proud to say that there is no backlog ...
News | 2023-05-30
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