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Displaying 1-10 of 183 items.
Air travel complaints resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Notice to Industry: Standard Point Location Codes
April 15, 2024 – National Capital Region (Gatineau, QC/Ottawa, ON) – Canadian Transportation Agency & Railway Association of Canada The Canadian Transportation Agency (the Agency) has been the official source of providing and maintaining Standard Point Location Codes (SPLCs) for shipping rail...
News | 2024-04-15
Bankruptcy/cessation of air operations from the carrier – instructions for air travelers
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following: Contact your travel agent or transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
WOW passengers - Important information about cessation of air operations
If you are affected by WOW airlines' bankruptcy, we suggest the following: Contact your travel agent or other transportation providers as soon as possible to make alternative arrangements. If you paid by credit card, contact the credit card company to see if you are eligible to be reimbursed or...
News | 2019-03-28
Canadian Transportation Agency to host international forum in 2018 on issues related to storing and transporting mobility devices on aircraft
The Canadian Transportation Agency (CTA) will host an international forum on June 12-13, 2018. Over the last 18 months, the CTA has undertaken a major initiative to modernize all the regulations, codes and guidelines it administers, starting with accessible transportation. In the course of...
News | 2018-01-18
Financial Requirements Guide for Canadian Air Carrier Licence Applicants
1. Who has to meet financial requirements? When do financial requirements apply? Financial requirements apply to Canadians applying for a licence to operate an air service using medium aircraft (40 to 89 seats) or large aircraft (greater than 89 seats). Applicants that already hold an Agency...
Publication | 2015-10-05
Guideline on the Canadian Transportation Agency's Complaint Resolution Office air travel complaints process
1. Purpose (1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints. (2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply. (3) This guideline applies to all...
Web page | 2023-09-30
Chair and CEO
... including health canada and the privy council office. she started her career in the quebec ministry of agriculture, fisheries and food. ... including Health Canada and the Privy Council Office. She started her career in the Quebec Ministry of Agriculture, Fisheries and Food. ...
Web page | 2023-12-20
Important information related to dispute adjudication
Starting June 4, 2014, the Agency's new Dispute Adjudication Rules come into effect for all new dispute proceedings. The new rules make dispute adjudication processes faster, more transparent and more predictable. The improvements in the rules reflect feedback from client surveys and consultations...
Web page | 2014-06-04
Lynx Air passengers - Important information about cessation of air operations
If you are affected by Lynx Air's cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following: Passengers who are stranded or who have purchased a ticket for future travel with Lynx Air should contact their travel agent or transportation provider as soon as...
News | 2024-02-27

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