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Displaying 11-20 of 183 items.
Air travel complaint resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2023-09-30
Read the pdf (474 KB)
Watch the ASL video
1. Plain Language Summary of the Plan
ASL version of Plain Language Summary of the Plan
This is an American Sign Language (ASL) video with no audio
End of ASL video - Accessibility Plan 2023-2025...
Publication | 2022-12-23
Read the pdf (1.4 MB)
Executive Summary
The Canadian Transportation Agency (the Agency) is committed to advancing sustainable development and contributing to the Government of Canada’s sustainable development goals and targets. While this is the Agency’s first formal Departmental...
Publication | 2023-11-02
Give your career a head start at the Canadian Transportation Agency!
We recruit post-secondary students (college/CEGEP and university) who have applied to the Federal Student Work Experience Program (FSWEP).
What can you expect?
Exceptional learning opportunities
Challenging and meaningful...
Web page | 2015-07-15
Requirements for air carriers
Every air carrier that offers and/or sells air transportation to, from and within Canada must have a tariff. Under Canadian law, air carriers are required to:
Ensure that a tariff is clear, reasonable and not unduly discriminatory.
File a tariff (or amendments)...
Web page | 2015-08-26
Read the pdf (535 KB)
Watch the ASL video
Progress report summary
ASL version of the Progress report summary
This is an American Sign Language (ASL) video with no audio
End of ASL video - Progress report summary
In December 2022, the Canadian...
Publication | 2023-12-28
The CTA’s 300 dedicated public servants have been working from home since mid-March to deliver results for Canadians. Despite the sudden and sustained shift to remote work, all of the CTA’s services have been maintained, thanks to the team’s professionalism.
Some facts about the processing of...
News | 2020-10-30
... protection regulations. the consultation process has started strong. so far, more than 4,500 canadians have visited our website ... Protection Regulations. The consultation process has started strong. So far, more than 4,500 Canadians have visited our website ...
News | 2018-06-11
getting started issues eligible for arbitration how to apply eligibility of ... Archived content: No Status: Final Body: Getting started Issues eligible for arbitration How to apply Eligibility of ...
Web page | 2016-06-21
The stages of an adjudication case
There are 2 stages for any dispute resolved through adjudication.
For detailed information about these stages, see the Dispute Adjudication Rules.
Air travel complaints: On September 30, 2023, the CTA launched a new resolution process for air travel...
Web page | 2016-08-26
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