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Read the pdf (326 KB)
Watch the American Sign Language (ASL) videos
Introduction
ASL version of Introduction
This is an American Sign Language (ASL) video with no audio
Continue to the next video: How to provide feedback
The Canadian...
Web page | 2023-05-05
Watch the ASL videos
Transporting your mobility aid
ASL version of Transporting your mobility aid
Continue to the next video: Mobility aids at the terminal
Your carrier is required to transport your mobility aid except in the following circumstances...
Web page | 2023-05-05
Watch the ASL videos
Confirmation of training
ASL version of Confirmation of training and Space for your dog
Continue to the next video: Dog relief areas
Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05
Watch the ASL videos
Assistance while travelling
ASL version of Assistance while travelling
Continue to the next video: During your trip
Services available from service providers
You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities.
The requirements related to training are set out in the Personnel Training for the Assistance of Persons with...
Web page | 2023-04-28
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-04-27
Enabling act(s)
Canada Transportation Act
Description
These proposed regulations build on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), which were published in the Canada Gazette, Part II on July 10, 2019. The ATPDR establish legally binding requirements in...
Web page | 2023-04-04
This Forward Regulatory Plan provides information on regulatory initiatives that the Canadian Transportation Agency (CTA) aims to propose or finalize in the next 2 years through:
pre-publication in the Canada Gazette, Part I
final publication in the Canada Gazette, Part II
The Forward...
Web page | 2023-04-04
Newfoundland and Labrador
Consumer Affairs Officer
Department of Government Services and Lands
P.O. Box 8700
2nd Floor, West Block
St. John's NL
A1B 4J6
Tel.: 709-729-2600
Fax: 709-729-3205
Web site: www.gov.nl.ca/gs
Prince Edward Island
Department of Consumer...
Web page | 2023-03-27
Background
Opening Remarks from Tom Oommen, DG Analysis & Outreach, Canadian Transportation Agency
Chair, I would like to thank the Committee for the invitation to appear today.
As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer...
Web page | 2023-03-15
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