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Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned enforcement officer has issued this notice of violation believing Koninklijke Luchtvaart Maatschappij N.V. has committed the following 10 violations, failed to make available, in simple, clear and concise...
Enforcement Actions | 2024-09-27
The Canadian Transportation Agency (CTA) has published a fee proposal outlining how it intends to recover costs for processing eligible air travel complaints, and is now accepting comments.
Interested parties now have until Monday, November 4, 2024, to submit their comments online.
Consult the...
News | 2024-09-26
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing United Airlines, Inc. has committed 33 of the following violations, not providing Passengers with the minimum compensation referred to in...
Enforcement Actions | 2024-09-24
What's changed?
Amendments to the Canada Transportation Act on June 23, 2023, established that airlines must pay a charge for the Canadian Transportation Agency (CTA) to recover a portion of the costs for processing an eligible air travel complaint.
What is a fee proposal?
When consulting with...
Web page | 2024-09-18
Read the PDF (433 KB)
1. Introduction
On June 22, 2023, the Budget Implementation Act, 2023 (BIA) received Royal Assent and came into force. It modified the Canada Transportation Act (Act) to clarify, simplify and strengthen the Canadian air passenger protection regime and provided a new...
Publication | 2024-09-18
Consultation on Proposal for Air Travel Complaints Fee - Extended
Interested parties now have until Monday, November 4, 2024, to submit their comments online.
The Canadian Transportation Agency (CTA) is opening a feedback mechanism regarding its fee proposal document for cost recovery for...
Consultation | 2024-09-18
The Canadian Transportation Agency is committed to consulting with Canadians. Through consultations, the Agency gains a greater understanding of different perspectives from the public, stakeholders and experts and therefore develops more informed and effective policies and programs.
For advice on...
Web page | 2024-09-18
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Air Liaison Inc. has committed 13 of the following violations, operating an air service, flight (DU900), (DU9000) (DU9200), ( DU9201)...
Enforcement Actions | 2024-09-12
A Designated Enforcement Officer who believes that a regulated entity has committed a violation of the Canada Transportation Act or regulations, or when a regulated entity has not complied with a CTA Order, may issue a Notice of Violation.
Enforcement officers monitor compliance with the following...
Web page | 2024-09-06
Labour Disruptions
The Air Passenger Protection Regulations include obligations for airlines in the event of flight disruptions and cancellations.
Obligations
A labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider,...
Web page | 2024-09-04