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Results of a periodic carrier inspection on January 29, 2019, by a designated enforcement officer of the Canadian Transportation Agency (Agency) indicate that I.M.P. Group Limited, Execaire, a Division of I.M.P. Group Limited (Execaire) failed to provide public disclosure notification to passengers...
Enforcement Actions | 2020-04-09
March 13, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today took steps to address the major impacts that the COVID-19 pandemic is having on the airline industry.
The Air Passenger Protection Regulations (APPR) set air carriers' obligations to...
News | 2020-03-13
February 13, 2020 – Gatineau, QC – Canadian Transportation Agency
The Canadian Transportation Agency (CTA) today opened an inquiry into complaints from air passengers alleging that airlines are not accurately communicating the reasons for flight delays or cancellations.
On December 15, 2019, the...
News | 2020-02-13
(A)On or about December 11 2019, British Airways Plc. Advertised the price of an air service without setting out all third party charges under the heading "Taxes, Fees and Charges" in the booking system found on the web site britishairways.com/en-ca, thereby contravening subsection 28(2) of the Air...
Enforcement Actions | 2020-02-05
(A) On or about July 29 2019, JustFly Inc. advertised the price of an air service without including in the advertisement the total price that must be paid to the advertiser to obtain the air service in the booking system found on the web site flighthub.com, thereby contravening paragraph 28(1)(a)...
Enforcement Actions | 2020-01-27
(A) On or about June 24, 2019, Volga-Dnepr Airlines operated a Transborder US Charter (TUSC) between Atlanta, USA (KATL) and Montreal, Canada (CYUL) using a Ilyushin IL-76 bearing registration RA76503 without holding a non-scheduled international licence valid for the charter, thereby violating...
Enforcement Actions | 2019-12-31
December 27 2019 – Gatineau, QC – Canadian Transportation Agency
Starting December 28, 2019, limits of liability of the Montreal Convention will increase. Based on this rise, air passengers who travel internationally will now have the right to compensation for damages for lost or damaged baggage...
News | 2019-12-27
Reference is made to the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal, on May 28, 1999 (Montreal Convention), which came into force on November 4, 2003 for international carriage between Canada and countries that have ratified the Convention....
Web page | 2019-12-24
CTA Air Travel Complaints
If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
On or about the 7th day of July, 2019, at or near the Fort Lauderdale International Airport (KFLL), during a schedule irregularity within Swoop's control, Swoop did not present the passenger with the four options set out in rule 90(C) 2. of its International / Transborder Tariff thereby violating...
Enforcement Actions | 2019-12-19
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