Agency site
Types of disputes we can resolve
Air travel complaints
Accessibility complaints
Rail complaints
Marine complaints
Comparison of dispute resolution services
Facilitation
An Agency case officer assesses the issue and leads an informal exchange...
Web page | 2016-09-13
The consultation is closed
This consultation took place between September 7 and November 18, 2016.
We are analyzing the input.
Agency staff is seeking interested parties' views on the methodology for determining the capital structure of Canadian National Railway Company (CN) and Canadian...
Consultation | 2016-09-01
Types of disputes we can help with
According to section 24 of the RSA, the Governor in Council can make regulations restricting specific activities on land adjoining the land on which the railway is situated, where those activities may threaten safe railway operations. These regulations may...
Web page | 2016-08-26
Types of disputes we can help with
Under section 99 (Part III) of the Canada Transportation Act, if the parties are unable to reach an agreement respecting a railway crossing, the party proposing to construct the crossing may apply to the Agency.
The Agency may authorize the construction of the...
Web page | 2016-08-26
Types of disputes we can help with
Sometimes railway companies charge shippers for specific activities performed over and above the service to be provided upon payment of the rate, such as:
demurrage (taking longer than permitted to load or unload a railcar);
cleaning and storing railcars;...
Web page | 2016-08-26
Types of disputes we can help with
Whenever a public passenger service provider and a railway company are unable to agree in respect of any matter raised in the context of the negotiation of any agreement concerning the use of the railway company’s railway, land, equipment, facilities or services...
Web page | 2016-08-26
Types of disputes we can help with
A railway company can apply to the Agency for the right to run its trains over the tracks of any other federal railway company when no negotiated agreement exists.
For more information about running rights and joint track usage, read section 138 of the Canada...
Web page | 2016-08-26
Types of disputes we can help with
Competitive line rates
A shipper located beyond the 30 kilometer interswitching limit may ask the Agency to set a competitive line rate for moving goods over the originating railway to the interchange point, for transfer to another railway.
The shipper must...
Web page | 2016-08-26
The Agency can help to resolve rail service disputes between a shipper and a railway company.
A railway company has service obligations for carrying traffic for shippers, which includes furnishing adequate and suitable accommodation for loading, receiving, carrying, delivering, and unloading...
Web page | 2016-08-26
Types of disputes we can help with
The Agency can help resolve disputes between railway companies and:
road authorities when they want to construct or reconstruct a road crossing;
landowners who need to cross the track of a railway company to access their property;
utility companies who want...
Web page | 2016-08-26
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