Agency site
Displaying 11-20 of 102 items.
Labour Disruptions
The Air Passenger Protection Regulations include obligations for airlines in the event of flight disruptions and cancellations.
Obligations
A labour disruption within an airline, or within an essential service provider such as an airport or an air navigation service provider,...
Web page | 2024-09-04
Management statement for the quarter ending June 30, 2024
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board Directive...
Publication | 2024-08-29
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), A designated Enforcement officer has issued a notice of violation believing WestJet has committed 7 violations, after being unable to provide a confirmed reservation in accordance with subsection 18(1), failed to, at the...
Enforcement Actions | 2024-08-27
To learn more about the revenue cap, see The Maximum Revenue Entitlement: A Guide.
Crop year
VRCPI determination
MRE determination
Related determinations
2024-2025
CN Determination No. R-2024-124
CPKC Determination No. R-2024-63
...
Web page | 2024-08-19
The Agency is required by the Canada Transportation Act to set annual Maximum Revenue Entitlements (MRE) for CN and CPKC for the movement of western grain and determine whether each entitlement has been exceeded.
For more information, see:
The Maximum Revenue Entitlement: A Guide
Agency...
Web page | 2024-08-19
On or about April 25, 2024, at Toronto Pearson International Airport, WestJet failed to provide to a person with a disability any passenger seat adjacent to their passenger seat that is needed to provide sufficient floor space for their service dog, if because of the size of the service dog, the...
Enforcement Actions | 2024-08-16
If you are affected by Canada Jetlines' cessation of air operations, the Canadian Transportation Agency (CTA) suggests the following:
Passengers who have purchased a ticket for future travel with Canada Jetlines should contact their travel agent or transportation provider as soon as possible to...
News | 2024-08-15
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a Designated Enforcement Officer has issued a notice of violation believing Flair Airlines Ltd. has committed 53 violations, where they did not provide passengers with the minimum compensation referred to in subsection ...
Enforcement Actions | 2024-08-02
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2024-08-01
On this page
An efficient transportation system for Canada
Air
Rail
Marine
Consumer protection for air travellers
New complaints and backlog of complaints at year end
Complaints processed
Number of complaints...
Web page | 2024-07-29