Agency site
Displaying 51-60 of 535 items.
Context
The tables include airlines with an average of 1 or more complaints per 100 flights to/from/within Canada submitted to the CTA during 1 of the quarterly periods. Airlines that did not meet this criteria, or that did not operate at least 100 flights over the reporting periods, are not...
Web page | 2023-11-07
Completed access to information requests
The Agency posts summaries of completed access to information requests processed by its Access to Information and Privacy (ATIP) group on the Open Information portal of the Government of Canada.
Related information
Sources of federal government...
Web page | 2023-10-30
Types of dispute resolution services
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by phone or email. Most disputes are resolved by facilitation.
Possible outcome:
The officer works...
Web page | 2023-09-30
Accessible, rail and marine transportation
An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference).
Type of disputes
Possible outcome
Accessibility (disability-related)
Rail
Marine...
Web page | 2023-09-30
Related content
News Release
What We Heard
Consultation on proposed changes
Consultation Paper
Air Passenger Protection Regulations
Budget Implementation Act, 2023
Backgrounder
Introduction
The Air Passenger Protection Regulations (APPR) came...
Web page | 2023-09-30
Types of dispute resolution services
The CTA can resolve disputes that arise between federal railway companies and their clients and neighbours.
Facilitation
An Agency officer assesses the issue and leads an informal exchange between the parties, usually by...
Web page | 2023-09-30
1. Purpose
(1) This guideline sets out the Complaint Resolution Office process for dealing with air travel complaints.
(2) It provides instructions for passengers and airlines on the steps in the process, how they can participate and the deadlines that apply.
(3) This guideline applies to all...
Web page | 2023-09-30
Getting started
What is adjudication?
How adjudication works
How to submit an application
Managing your case
How to manage your case
Forms
Deadlines for filing
How to upload documents
Annotated Dispute Adjudication Rules...
Web page | 2023-09-30
The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator.
We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users.
When disputes arise between transportation providers...
Web page | 2023-09-30
Rail and marine transportation
An Agency case officer assesses the issue and leads an informal exchange between the parties, usually by phone or email.
Type of disputes
Possible outcome
Rail
Marine
The case officer works with the parties...
Web page | 2023-09-30
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