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Air travel complaints resolution process

The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...

Web page | 2023-09-30

Air travel complaints overview

Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...

Web page | 2023-09-30

American Airlines, Inc.

(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing American Airlines, Inc. has committed 36 violations of failing to provide passengers affected by the delay and subsequent cancellation of...

Enforcement Actions | 2023-09-28

The Canadian Transportation Agency issues administrative monetary penalties to American Airlines for violations of the Air Passenger Protection Regulations

September 28, 2023 – Gatineau, QC – Canadian Transportation Agency Related content Administrative monetary penalty - American Airlines inc. - $51,000 - Issuance: September 28, 2023 Administrative monetary penalty - American Airlines inc. - $13,500 - Issuance: September...

News | 2023-09-28

Air Canada

(1) On or about December 26, 2022, Air Canada failed to provide passenger (43N48E), affected by the cancellation of flight AC1963 scheduled to depart on December 26, 2022, the reason for the cancellation using the available communication method for which she had indicated a preference, including a...

Enforcement Actions | 2023-09-26

Arajet, S.A

(A) On or about July 11, 2023, Arajet, S.A. advertised the price of an air service on the website arajet.com/ca/ without including the total price that must be paid to the advertiser to obtain the air service, expressed in Canadian dollars, thereby contravening paragraph 28(1)(a) of the Air...