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Displaying 11-20 of 183 items.
August 4, 2023 – Gatineau, QC – Canadian Transportation Agency
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Enforcing Compliance – enforcement actions and types of violations
Compliance and Enforcement Policy
The Canadian Transportation Agency (CTA) has issued an administrative monetary...
News | 2023-08-04
(1) On or about December 3, 2022, at Victoria International Airport, WestJet refused to accept the mobility aid of a person with a disability (HPFMQQ) who needed the mobility aid during travel on flight WS3260, thereby contravening subsection 40(1) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-08-03
Canadian Transportation Agency issues final decision about travelling with emotional support animals
June 23, 2023 – Gatineau, QC – Canadian Transportation Agency
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Background on the decision related to traveling with emotional support animals
Final Decision no. 105-at-c-a-2023
Preliminary Decision no. LET-at-55-2022
Accessible Transportation for...
News | 2023-06-23
Related content
Canadian Transportation Agency issues final decision about travelling with emotional support animals
Final Decision no. 105-at-c-a-2023
Preliminary Decision no. LET-at-55-2022
Accessible Transportation for Persons with Disabilities Regulations...
Web page | 2023-06-23
Watch the ASL videos
Transporting your mobility aid
ASL version of Transporting your mobility aid
Continue to the next video: Mobility aids at the terminal
Your carrier is required to transport your mobility aid except in the following circumstances...
Web page | 2023-05-05
Watch the ASL videos
Confirmation of training
ASL version of Confirmation of training and Space for your dog
Continue to the next video: Dog relief areas
Your carrier will usually require confirmation that your service dog has been trained for its role...
Web page | 2023-05-05
Watch the ASL videos
Assistance while travelling
ASL version of Assistance while travelling
Continue to the next video: During your trip
Services available from service providers
You can arrange to receive help throughout your journey, including:...
Web page | 2023-05-05
Watch the ASL videos
Introduction
ASL version of Introduction
Continue to the next video: Accessible transportation mandate
This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
Most federal transportation service providers, terminal operators, CATSA, and CBSA are required to train their staff and contracted personnel on how to assist persons with disabilities.
The requirements related to training are set out in the Personnel Training for the Assistance of Persons with...
Web page | 2023-04-28
(1) On or about October 1, 2022, Flair Airlines Ltd. accepted for carriage and damaged the electric wheelchair of a passenger, and failed to, without charge, immediately provide the passenger with a suitable temporary replacement at the person’s destination, thereby contravening subsection 155(1)...
Enforcement Actions | 2023-04-18
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