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Air Canada
Between August 15 and 20, 2025, following flight cancellations for a reason outside the carrier’s control, Air Canada, a large carrier, committed 71 violations of the APPR when it failed to, at the passengers choice, provide a refund for any unused portion of the ticket, or provide the passenger,...
Enforcement Actions | 2026-03-30
WestJet
On or about July 9, 2025, at the Calgary International Airport, WestJet failed to assist without delay a person with a disability, on request, in proceeding to the boarding area after check-in for flight WS778, thereby contravening paragraph 35(d) of the Accessible Transportation for Persons with...
Enforcement Actions | 2026-03-30
United Airlines, Inc
(A) On or about April 26, 2024, United Airlines, Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger appears, the terms and conditions referred to in subsection 5(1) of the Air Passenger Protection Regulations (APPR), thereby...
Enforcement Actions | 2026-04-01
Flair Airlines Ltd.
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 4 violations, failed to make available, in simple, clear and concise language, on a...
Enforcement Actions | 2026-04-02
Worldwide Aircraft Services, Inc.
(A) On or about March 23, 2024, Worldwide Aircraft Services, Inc. carrying on business as Jet ICU operated an international passenger charter flight from Roatan (HRO), Honduras, to London (YXU), Canada, using an aircraft bearing registration N85LJ. This flight was not authorized by the terms and...
Enforcement Actions | 2026-04-10
Pakistan International Airlines Corporation
(A) On or about March 16, 2026, Pakistan International Airlines Corporation referred to a third-party charge in an advertisement on their website www.piac.com.pk by a name other than the name under which it was established, thereby contravening section 31 of the APPR. (B) On or about March 16,...
Enforcement Actions | 2026-05-07

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