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Aircraft operators can appeal new or increased charges by NAV Canada, as outlined in the Civil Air Navigation Services Commercialization Act.
You may only appeal if NAV Canada has not followed:
the correct principles for new or revised charges;
the requirements for giving notice or for...
Web page | 2015-10-20
The Agency can help resolve disputes between railways and government authorities about the relocation of railway lines or the rerouting of railway traffic in urban areas.
The Agency could order the railway to do things like:
remove railway structures
build new facilities;
stop operating on...
Web page | 2015-10-20
What is a route with little or no competition?
Any route within Canada served by a single carrier and its affiliates. In addition, the Agency may determine that a route with two carriers has limited competition because the second carrier does not provide a reasonable alternative.
What is an air...
Web page | 2015-10-20
When does a carrier need to give notice?
A carrier must notify the community if it proposes to:
discontinue a service, resulting in only one or no carriers serving a point;
reduce the frequency of a service to less than one flight per week, resulting in only one or no carriers providing...
Web page | 2015-10-20
General Rules
Dispute Adjudication Rules
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Act
Act
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affidavit
affidavit
application
application...
Web page | 2015-10-20
Arbitrators for the Canadian Transportation Agency must be able to conduct an efficient and effective arbitration process. Arbitrators must possess:
Superior procedural skills and in-depth understanding of the rules of procedure.
A superior understanding of the rules of evidence including the...
Web page | 2015-10-20
Requirements for air price advertising
Air price advertising directed at the public must include:
The total price, inclusive of all taxes, fees and charges which a consumer must pay to obtain the air service.
A minimum level of description of the air service offered,...
Web page | 2015-10-20
Requirements for the public inspection of tariffs
The public has the right to review an air carrier's tariff and carriers must ensure that they can readily do so upon request.
Every air carrier that sells publicly-available air transportation to, from and within Canada must...
Web page | 2015-10-20
Not sure what what your options are?
Depending on the method of dispute resolution being used for your case, you may be able to switch to another dispute resolution service.
Read below to find out more.
Facilitation
If facilitation ...
Web page | 2015-10-20
1. General Information
1.1 Relevant Acts and Regulations
The issuance of a licence by the Canadian Transportation Agency (Agency) and the operation of air services are governed by the following:
the Canada Transportation Act (the Act);
the Air Transportation Regulations (the ATR); and
the...
Publication | 2015-10-13