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Air Transat A.T. Inc.
(1) On or about August 9, 2022, Air Transat A.T. Inc. failed to make available, in simple, clear and concise language, on a document on which the itinerary of passenger (BUI8IG) appears, the terms and conditions of carriage referred to in subsection 5(1) of the Air Passenger Protection Regulations...
Enforcement Actions | 2023-03-27
Aéroports de Montréal
(1) On or about March 15, 2023, Aéroports de Montréal failed to identify by tactile and Braille signage, the designated area for service dogs to relieve themselves located in the Public area of the terminal (Multi-Level parking lot, Arrivals level), thereby contravening paragraph 227(1)(a) of the...
Enforcement Actions | 2023-03-27
Air Transat A.T. Inc.
Pursuant to section 180 of the Canada Transportation Act, S.C., 1996, c. 10, as amended (CTA), the undersigned Enforcement Officer has issued this notice of violation believing Air Transat A.T. Inc. has committed 14 violations of not providing passengers affected by a delay the reason for the...
Enforcement Actions | 2023-03-10
Jet Aviation Flight Services, Inc.
(A) On or about May 31, 2022, Jet Aviation Flight Services, Inc., a non-Canadian air carrier, operated a non-scheduled international service pursuant to paragraph 5(3)(b) of the ATR using an aircraft bearing registration N950X from San Francisco, California, USA (KSFO) to Toronto, Canada (CYYZ)...
Enforcement Actions | 2023-03-10
Calgary Airport Authority
(1) On or about February 23, 2023, Calgary Airport Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located Pre-security: Adjacent to Door 1 on the Arrivals level, thereby...
Enforcement Actions | 2023-03-03
WestJet
On or about November 30, 2022, in a terminal of Edmonton International Airport, the software components of its automated self-service kiosks available for public use, that are owned, operated or controlled by WestJet, failed to meet the requirements set out in clauses 4 and 6 of the National...
Enforcement Actions | 2023-02-22
Greater Toronto Airports Authority
(1) On or about February 8, 2023, Greater Toronto Airports Authority failed to have a designated area for service dogs to relieve themselves that is identified by tactile and Braille signage, specifically the designated relief area located in Terminal 1 (International – Located on the Arrival...
Enforcement Actions | 2023-02-17
Sunwing Airlines Inc.
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA) the undersigned Enforcement Officer has issued this notice of violation believing Sunwing Airlines Inc. has committed 32 violations of failing to provide the reason for a delay of flight to affected passengers, contrary...
Enforcement Actions | 2023-02-14
WestJet
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing WestJet has committed 122 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why...
Enforcement Actions | 2023-02-09
Swoop Inc
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Swoop Inc. has 61 violations of not providing the prescribed compensation requested by a passenger or an explanation as to why...
Enforcement Actions | 2023-02-03

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